Cox cable says modem is working the problem with not connecting to the internet is the router. I have a D-Link DIR-655 about 1 1/2 years old. Can not get wifi internet service now and don't know how to fix the problem. Only get recorded info from calling D-Link. Do I need a new router or is there a fix?
Re: cable company says modem is working problem is
If you have internet access trought the modem and if you're not connecting to the internet with the router it might be a configuration inside of the dlink router. Usually tech support wont help you with the routers. but i can help you with this.
if the connection its set up and the wireless signal its not strong enough yes you'll need to replace the router, that's what happened with mine :S. The signal was really weak.
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I don't know what type of internet connection you have. If you have cable internet connection, you can copy the mac address of your modem to your router - that's what you call, cloning. If you have DSL connection, you can just obtain an IP Address from the modem to the router. If it's an Internet connection that is requires authentication, you can use the PPPoE type of connection. You can configure your router to any of the mentioned configuration above.
Cox people are really correct that everything is working from them and from there modem and doing a firmware update is really a good thing to do to correct your problem. For that firmware update you just need to download it from your routers manufacturer like Linksys , Belkin , Dlink or Netgear just go to there web site and search the model of your router so you can download the latest firmware for it.
No. A router has 2 main interface types WAN (for the internet connection side, and LAN (for the home network side) the 'LAN' side often has up to 4 ports and wireless connectivity for the home network.
The most common routers available at electronics retail use a CAT-5 connection for the WAN ports and the LAN ports. Your DSL modem/router uses a phone line input for it's WAN port, which uses a signal type that is incompatible with the cable modem output.
If COX doesn't offer a router with the cable modem package, you can go and purchase and common brand of home networking router, and attach it to the output of the cable modem.
You should be able to get any software that you need from LinkSys.com but I have a couple of quick questions first:
1. Is the LinkSys unit you just purchased a router or modem?
If the unit is a router, you are still going to need a Cox compatible modem. If the unit is a modem, you will still need a router to complete the network setup unless LinkSys makes a combination cable router/modem, and I haven't been able to research one.
2. If it is a modem, is it a cable modem and, if it is, is it Cox compatible?
According to the Cox Web Site, the only models of LinkSys modems that are currently compatible with the Cox High Speed Cable Internet Service are:
In this particular case, you may need to contact LinkSys and/or your Internet Service Provider. In most cases, they will not only tell you exactly what type of equipment you need, they will also talk you through setting up the network once you have the equipment - usually at no charge.
The 2wire dsl modem/router cannot be use with a another cable modem , since this 2wire device is also a modem/router and its made for the DSL conenction that's why it wont work with Cox cable, the best thing that you can do is to ask Cox to give a wireless modem/router like this 2wire so you can still use the wireless connection of your computer..
Albert the unfortunate problem with cable modems is the equipment serial number. when your modem is deactivated by the company the serial number becomes locked in other words they view the modem as a loss and the only way to re-activate it is by a different user not your account. I know it is a stupid way of doing things but they think it will stop cable theft.. Goofy huh.. Anyway have a great day.. Be mucho blessed... mark
-- what is the operating system of your computer? -- is the router working fine before or is it a brand new router
you may try this and see if this help solve your problem. make sure your computer is directly connected to the router
Step 1: Shutdown the computer. Step 2: reset the router while power on then Unplug the router’s power cable. Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds. Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable. Step 5: Plug in the router's power cable once the modem’s lights appear stable. Step 6: Power on the computer on and configure the router settings Step 7: test the Internet connection.
if this still didnot work, upgrade the firmware of your router
configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work
Toshiba 1100 modem are no longer compatible with any service providers anymore. The reason for this is Toshiba quit making cable modems and no longer supports them. Since they no longer support their modems, they don't write firmware to make them DOCSIS 2.0 compatible and since most service providers use 2.0, your DOCSIS 1.1 modem will not function correctly. Actually what is really happening is the 1100 modems cannot correctly decipher the 2.0 and are constantly changing their transmission power levels. You definitely need another modem, and if you are using Cox, ask about their refurbished ones for about 20 bucks.