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Sd card keeps showing red cross - Tomtom ONE XL GPS

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  • Expert
  • 67 Answers

Try updating the software via tomtom home it should sort your problem out. that usually means that the software has become corrupt

Posted on Apr 28, 2010

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: my gps will not recognise my sd card or turn on

Try the clear flash utility. It worked for me. Martin

Posted on Sep 23, 2007

ginko
  • 19396 Answers

SOURCE: !!!!! HELP !!!! BIG RED CROSS WHEN ENTER SD CARD

Hi there

This happens because files on your card are corrupted after an unsuccessful download.
If you have a card backup at hand, put the card into a computer, format it , and restore backup.
After that the TOMTOM will restart working normally.

If you did not make a copy or backup of the original card, or you cannot reach the computer hosting the last backup.Then follow the procedure below to restore your data :

1. Uninstall the application



2. Reinstall the application


attention_25.gif We highly recommend backing up your device before continuing. questionmark_25.gif
This will preserve any maps and voices you may have purchased.
1. Connect your device to your computer.
2. Go to Computer (Vista), My Computer (XP) or your Desktop (Mac).
3. Double-click the TomTom disk drive to open your TomTom.
4. Make sure that hidden folders and files are shown. To do this:

  • Vista: Go to Organize > Folder and Search Options, click on the View tab and select the option Show hidden files and folders.
2053_01.gif
  • XP: Tools > Folder Options..., click on the View tab and select the option Show hidden files and folders.
2053_02.gif
  • Mac: With the exception of some system files, your Mac should already show all hidden files and folders on the TomTom drive.
5. Identify the map folders on the TomTom. These are named for countries or regions such as USA_and_Canada, North_America or any other country or geographical region.
6. Delete all files EXCEPT these map folder(s) and the folder titled ASR, if it exists (the ASR folder will not appear on every device).
7. Properly disconnect the TomTom from the computer and exit TomTom HOME, if it is open.
  • Vista/XP: Right-click the TomTom drive and choose Eject.
  • Mac: Drag the TomTom drive to your Trash.
8. When the TomTom boots you should see a screen with the flashing X.
Proceed to reinstall the application (below):


ico_close.gif

Posted on May 01, 2009

E61N
  • 515 Answers

SOURCE: tomtom 710 says no maps when sd card is in

http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_adp.php?p_faqid=1898&Lid=1

Posted on May 27, 2009

  • 58 Answers

SOURCE: When I switch on my TomTom, SD card has a red cross?

This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Posted on Jun 14, 2009

christykraj
  • 107 Answers

SOURCE: hi, I have tom tom

Please follow the steps below to solve the issue. This is caused by an update. If you are not sure, how to do this, call TomTom help line for assistance.

STEP 1 - Find the mapsettings.cfg

- Connect your device to the computer and switch it on
- On your PC, click on My Computer to access your TomTom drive. On a Mac you can double click on it on your desktop
- Inside the TomTom drive, you will see a list of folders (on Windows these are yellow, on a Mac they are blue) as well as some loose files
- Please find the folder that is named as the map on your device i.e. United_Kingdom_and_Republic_of_Ireland_or_Western_Europe etc
- Double click on this folder to access it and please find the file called mapsettings.cfg
- Please delete this file

STEP 2 - Creating a manual backup of your map

- Inside the TomTom drive, you will see a list of folders (on Windows these are yellow, on a Mac they are blue) as well as some loose files
- Please find the folder that is named as the map on your device i.e. United_Kingdom_and_Republic_of_Ireland_or_Western_Europe etc
- Right click on this folder and copy it
- Go to the desktop of your computer and paste the map folder

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your map.

STEP 3 - Format your TomTom device

IMPORTANT: ONLY continue if you were successful in making the back up of your device

For PC users:
- Open My Computer. Right click on the TomTom device drive and click 'Format'. Make sure Quick Format is not selected.

For Mac users:
- From the Finder menu, click 'Go' > 'Utilities', then double click 'Disk Utility'. In the 'Disk Utility', select the volume below the TomTom disk. Make sure the 'Format' is set to 'MS-DOS (FAT)' and click 'Erase'.

STEP 4 - Remove old files from your computer

- Open TomTom HOME
- Click on 'Manage my device'
- Click on the 'Items on computer' tab
- Tick the options for 'Applications' and 'Voices'
- Click on 'Remove items from computer'

STEP 5 - Install the software on your device

- Click on 'Update my device'
- Tick the options for 'Application' and at least one voice (eg, Jane)
- Please do NOT select your map at this stage.
- Click on 'Update and Install'
- Click 'Done'
Your navigation device starts and then connects to the computer again. HOME may offer more than one application update. Please repeat this step until no further application updates are offered.

STEP 6 - Restore the map

- Find the map you copied to your desktop and copy it again
- On your computer go to 'Start' -> 'My Computer' and open the TomTom drive
- Right click anywhere and select 'Paste'

STEP 7 - Check the Device

- Eject the drive (on Windows, go back to My Computer and right click on it and select Eject; on a Mac, drag the drive into the trash)
- Please disconnect your device and let it load up as normal
- You should now be able to set up the device as normal

Good Luck!

Posted on Jun 14, 2011

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If your TomTom shows a red cross, it means the device is not able to load the software to be able to operate. Some devices have this software on a SD-card, some have it stored on an internal memory.
If there was a SD-card in your TomTom, I would suggest to put it back. If there is a empty SD-slot on your device, it could be you lost your SD-card, but some TomTom devices have an internal memory AND a SD-slot for memory extension, so if you have an empty cardslot it doesn't necessarily mean there has to be a card in it.

When you never saw a SD-card, probably some data went corrupt on the internal memory. When you have a SD-card, probably some data got corrupted on the SD-card.

To repair the software, you need to connect your GPS to your PC or Mac with a USB cable.
You also need the program TomTom HOME. You can download it for free on the TomTom website.
With TomTom HOME you can update the operating system of your device for free (map updates are nor free).

Try updating, and see if your device works again.

If this doesn't work, post it here.

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The tomtom X-l doesnot start anymore. It shows the card taken out of the themtom with a red cross over it


If the sd card is in the tomtom then it has become corrupted, have you tried reading the sd card on a pc using a card reader?

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Your sd card doesn't match with your device. It can cause device memory demage later. Change or don't use recent sd.

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When I turn on there is only a cross over the SD card.


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you updat.

Jun 14, 2009 | Tomtom One XL GPS Receiver

2 Answers

When I switch on my TomTom, SD card has a red cross?


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Jun 13, 2009 | Tomtom One XL GPS Receiver

1 Answer

My gps will not recognise my sd card or turn on


Try the clear flash utility. It worked for me. Martin

May 06, 2007 | Tomtom GO 510 GPS Receiver

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