Question about Sony Cyber-shot DSC-S700 Digital Camera

1 Answer

Lens Wont Retract

My Sony Cybershot DSC S700 is less than six months old. Saturday evening while trying to shoot my sons first time dying easter eggs, the lens suddenly became stuck. When I powered off, it still wouldn't retract. I charged the batteries, re-inserted them and tried powering on. It would blink on for one second then off again. All the while the lens is in the out position and will not move.
Any advice?

Thank you.

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  • Anonymous Mar 30, 2008

    mine does the same thing. i just bought it like 2 months ago too. what could it be? i don't want to have to ship it back, but it looks that way so far. i bought new batts. too and that did nothing. also i called sony, and spoke w/ tech support, and they had me take out the batteries, hold down the power button for 30 secs and then put the batts. back in. ??? i was like what will that do and she said reset it, but it still won't power on and the lens is out. it beeps like duhduh and then goes back off. it is making me mad. b/c also i have bought 2 sony PS2's and they both quit reading games. what is with sony? can someone help us w/ the camera problem? thanks!

  • Anonymous Apr 05, 2008

    Same problem here - the lcd display goes blank (either black or white) and the lens remains stuck open. Nothing works including the power button. Only solution has been to take out the batteries and re-insert them. Pressing the power button then retracts the lens and turns the camera off. Re-powering it on again keeps it working for a few seconds (sometimes a few minutes) then the camera seems to 'hang' again.
    Called Sony customer service and they had me try to re-initialize the camera a couple of different ways but the problem persists. They've put in a service order for my camera and I'm to ship the camera to them. It's still under warranty (only 4 months since purchase) so the repair and return shipping should be covered.
    Going by the posts, looks like a problem that Sony will take notice of soon.

  • Anonymous May 08, 2009

    Lense is stuck what do I do? PLEASE! :)

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1 Answer

Mine does the same thing. i just bought it like 2 months ago too. what could it be? i don't want to have to ship it back, but it looks that way so far. i bought new batts. too and that did nothing. also i called sony, and spoke w/ tech support, and they had me take out the batteries, hold down the power button for 30 secs and then put the batts. back in. ??? i was like what will that do and she said reset it, but it still won't power on and the lens is out. it beeps like duhduh and then goes back off. it is making me mad. b/c also i have bought 2 sony PS2's and they both quit reading games. what is with sony? can someone help us w/ the camera problem? thanks!

Posted on Mar 30, 2008

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