Question about Sony Cyber-shot DSC-W55 Digital Camera

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My Sony DSC W5 will not retract the optical array. I reset the camera, but the problem persists: the lens is extended at all times. Please help me!

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 27, 2010

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1 Answer

Lens motor problem


Nothing you can do it's going to fix it. It's a mechanical problem take it to the manufacturer.

Dec 03, 2013 | Sony Cyber-Shot DSC-W5 Digital Camera

2 Answers

Lens won't retract


According to Sony, storing the camera lens-down in a warm area for an extended period (a week) can help re-lubricate the retractor drive in cases like this.

This camera seems to have a predisposition to lens retraction problems. Try some gentle nudging, Even a small piece of debris can jam the mechanism, so it might just need a little push or pull.

Apr 16, 2008 | Sony Cyber-Shot DSC-W5 Digital Camera

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I have a sony cyber t70 camera and have an error code E:61:00 come up on screen and i cannot take a pictue please help me .. what solution can i find for this.. venkatesh


Sony claims that the E:61:00 error means "Difficult to adjust focus Inspect the lens block focus reset sensor". In my experience this means that the gears that extend and retract the lens are somehow jammed. This could easily happen if you hit something with the camera with your lens in extended (working) position.
You should try to:
- power off the camera
- place your thumb on the back of the camera and the fingers a few centimeters from the closed lens
- power on the camera, and with your fingers stop the movement of the lens forcing not to fully extend
- when the lens retracts or stops and then continues to extend, let it go

sometimes this would resolve the issue.
You may want to check this site:
http://www.fewin.com/sony/sony.htm
wich has similar trick for a different model from sony, but the error is the same.
Be careful not to force the lens too hard or you may worsen the issue.
Let me know if this helped, good luck

Feb 28, 2011 | Sony Cyber-shot DSC-T70 Digital Camera

1 Answer

Lens Won`t Retract


I'll forward a link to a page where you can view the information to troubleshoot this issue.

Please click on the link to view the troubleshooting steps then follow all the steps and check if that helps.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=91362738&stateId=1%200%2091370057

Thank you!

Mar 29, 2010 | Sony Cameras

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Dropped camera dsc-w120.


Option 1:

Try Initializing the Camera as follow; Initializing the Camera will reset the settings of the Camera to the factory settings including date and time. It will not delete any data saved in the Camera.

Press the Home button on the Camera. Then, select the SETTINGS -> MAIN SETTINGs -> MAIN SETTINGS 1 -> INITIALIZE -> OK.

Option 2:

If issue persists try Power reset the Camera by removing the battery from the Camera and inserting it after 1 minute.

If the issue still persists then Service may requires to resolve it.

Aug 20, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

Sony dsc-w5 lens not returniing


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 17, 2009 | Sony Cyber-Shot DSC-W5 Digital Camera

1 Answer

Camera DSC-W% is not getting on and lens not retracting


Try turning it on while manually pulling the lens assembly ever so lightly. Also try the same thing pushing it in, if that doesn't work.
Hope that works. Ed

Jan 30, 2008 | Sony Cyber-Shot DSC-W5 Digital Camera

2 Answers

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Nothing to help you with - new camera time.

Jul 28, 2007 | Sony Cyber-Shot DSC-W5 Digital Camera

2 Answers

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Hello, in order to repair the above problem please replace the lens unit part number: A1105719A. The price for the lens unit (for my account) is 80 Euro. If you need more info please advice.

Apr 09, 2007 | Sony Cyber-Shot DSC-W5 Digital Camera

1 Answer

Focus on DSC-W5 doesn't work


Hello Woodyallen, in order to repair your precious camera you should replace the Lens Block Assy, part number A1105719A. Please contact your nearest Sony Service. Best regards, Arpad

Dec 21, 2006 | Sony Cyber-Shot DSC-W5 Digital Camera

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