Question about Sentry Fireproof Safe

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Sentry Safe combination won't work

Sentry Safe model MS0200. 3 number combination. Been using it about a year all of a sudden the combination won't work. I dug out the book and followed the instructions - no luck. Even my wife tried and it just won't open. Help!
BC

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Hi.


To start, ensure you have replaced the batteries. Even if the batteries have charge, replace them following instructions here, then follow again the opening instructions on the tutorial here. I quote:

1. Turn the dial to zero.
2. Insert the key and turn it.
3. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
4. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
5. Turn the dial to the left to the last number (stop the first time on your last number).
6. Pull the handle down; the door should open.

After turning the key, the lock should come forward, if it does not, then you need a new key.

After punching in the code, the green light must come on, if it does not , then the code is wrong or not recognised because of a fault.

If the above is not enough to open the safe, then you will need to contact Sentry directly. Contact details available here:

United States

United Kingdom

Europe
Japan

Posted on Apr 27, 2010

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https://www.sentrysafe.com/.../Lost_Your_Combination

Sentry GroupFor over 80 years, SentrySafe has built fire-resistant safes that provide security ...Combo Recovery. What you'll need: Model Number; Safe Serial Number; Notarized Statement of Ownership ... the notary process if you do not have your username, password, or combination. ... An override key is needed to unlock the safe.Missing: question

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Turn the dial to zero.
Insert your sentry safe key and turn it until the plunger pops out.
Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
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Attn: Dept. 200 882 Linden Avenue
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This request may be faxed to us at : 585-381-2940.

The combination will be faxed or e-mailed back to you only if requested to do so on your correspondence and you have included a copy of a $15* money order on your fax (please allow 24 hours for processing your faxed request).

To pay by MasterCard or Visa please contact our Customer Service Department at 1-800-828-1438 (please do not fax your credit card number).

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By Office1000 at 06/04/2006 20:46
"I bought a used Sentry Safe at a garage sale"

"I bought a business and it came with a Sentry Safe that is locked"

Help!

We get these requests everyday. Unfortunately, eventhough Office1000.com sells many Sentry Safe products, we don't have combinations for any of them. There is a quick and easy answer. It can be found on Sentry's webpage and we have reprinted here it for your convenience (though of course the details may be changed at anytime):

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We can't offer any further assistance on lost combinations or products not purchased from Office1000.com

If you made a purchase from Office1000.com (a Sentry Safe or anything else) and you need help, please use our customer service form and include your order number

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