Question about Fuji FinePix A500 Digital Camera

1 Answer

Fujifilm Finepix A500 - the lens is out and will not retract when camera is turned on or off

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 27, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My camera ( finepix jz100) wont open and screen says turn off and on again when camera is turned on


It looks like the lens is stuck or jammed. Is the lens damaged in some way? Make sure the lens retracts fully when the camera is turned off. If not the lens is probably defective.

Oct 19, 2014 | Fujifilm FinePix JZ100 Digital Camera

1 Answer

My fujifilm A160 has a zoom error


Hi,

Welcome to Fixya. Having a "zoom error" is a camera malfunction and sometimes if the message error still persist after trying to turn on the camera again without touching the camera lens while retracting requires you to contact your FUJIFILM dealer because some cases where only trained technician can fix it.

You can also try to visit this site for some stpes on how to do it by your self. However I want to inform you that this is not 100% guaranteed. Just click on this link.

Please let me know if you have any question.

Thank you for using Fixya,
seancarlisle

Apr 22, 2011 | Fuji FinePix A500 Digital Camera

1 Answer

Camera - Fujifilm Finepix A500. The screen goes blank when taking a picture. It does not take the picture and although the screen goes blank and only comes on again when the power button is pushed the lens...


What worked for me with the same problem is to reformat your internal memory and/or picture card. First, download all your pictures saved from your camera to your computer, since the reformat will wipe them off the camera memory. Next, follow the instructions on page 75 of your manual. If you don't have it anymore, you can download it:
http://www.fujifilmusa.com/shared/bin/FXA400_A500_Manual.pdf
Hope this works for you.

Jun 13, 2010 | Fuji FinePix A500 Digital Camera

1 Answer

Hi, the zoom wont retract and it says focus error


It won't focus because ya lens is out of focus due to it being stuck had same prob wig my Sony worked out cheaper to buy a new camera than have it fixed.very fiddley to repair hope if bin some help

Nov 23, 2009 | Fuji FinePix A500 Digital Camera

1 Answer

The lens will not retract when the camera is turned off. the screen says focus error when the camera is turned on. is there a way to fix this problem?


I was able to lightly tap the lens in with the tip of my finger while turning the camera off. Then I applied a little pressure on the lens while turning it back on. I guess I was thinking that I would make the lens work a little harder to come out and tighten whatever may have slipped or something. Anyway, after dropping it on carpet and tapping the lens, then the pressure.... It works. Hope this helps..

May 09, 2009 | Fuji FinePix A500 Digital Camera

1 Answer

Is there a microphone?


i make videos with the A500 finepix model of Fujifilm and when i put them on my computer there is no sound i make videos with the A500 finepix model of Fujifilm and when i put them on my computer there is no sound

Nov 21, 2008 | Fuji FinePix A500 Digital Camera

1 Answer

Fujifilm digital camera finepix a 500


Check ou this link: http:// www.digitalcamera-hq.com/digital-cameras/fuji-finepix-z1_question.html?qid=4289

After the basics (cleaning the lens, replacing the batteries, etc.), try dropping the camera on a carpeted area from about 2-3 feet. It worked for my Fuji A500 and 90% of the responders on the link. Everything on the web said it would cost ~$100 to fix. I was in the process of researching new cameras to buy and had nothing to lose by dropping it on the floor.
The error may be caused by debris in the zoom mechanism preventing it from working. Dropping the camera loosens the debris and voila!

Apr 30, 2008 | Fujifilm WL-FX9B 0.79x Wide Conversion...

1 Answer

Finepix A400


If the "!ZOOM ERROR" message is displayed on the digital camera, switch the camera off and on again 2 or 3 times.
If this does not clear the error, take the camera to your nearest FUJIFILM Service Station for testing and repairs. Problem may caused by lens zooming gears stuck.

Apr 04, 2008 | Fujifilm WL-FX9B 0.79x Wide Conversion...

Not finding what you are looking for?
Fuji FinePix A500 Digital Camera Logo

232 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fuji Cameras Experts

kakima

Level 3 Expert

102366 Answers

Greg Cann
Greg Cann

Level 3 Expert

1114 Answers

Steven Wander
Steven Wander

Level 3 Expert

579 Answers

Are you a Fuji Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...