Question about Philips GoGear SA261 MP3 Player

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Philips gogear sa261 doesn't switch on...

Hi all. please help me to solve this problem. it's very important for me.
my gogear sa261 doesn't switches on. but, PC recognizes it and i can use it as smart card. i tried new batteries, but still nothing. flash screen doesn't appear briely... please help me. pleaseeeeeeeeee! ! !

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  • Anonymous Mar 30, 2008

    help me please with this problem above ^^^^^^^^^^^^^^^^^^^^^^^

  • Anonymous Apr 08, 2008

    thanks for post, but i can't turn it off or on. my PC recognizes it but gogear doesn't play music. the flash screen doesn't appear brightley... help me ! ! !

  • Anonymous Apr 09, 2008

    hey, thanks, but i haven't Philips GoGear SA261 device manager CD. i lost it. can i download it through internet???



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I neeed help man i got the same thing iswell i tryed the mp3 doctor noting comes up

Posted on Oct 15, 2008

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WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
-Tha Mp3 Doctor

Posted on Apr 08, 2008

  • Corey Knoettgen
    Corey Knoettgen Apr 08, 2008

    Does it list any songs? Songs transferred from many music services may appear as tracks with a "0:00" play time - this is because the songs do not have transfer DRM encryption on them (or because the files were transferred as streaming tracks rather than data tracks - common with the Napster music service).

    To turn OFF the player, use the reset method - remove and reinsert the battery.

    Also, here is some useful info from Philips own website:

    The device appears to be dead, it will not power on and there is nothing on the display.


    • button is not pressed and held long enough. To activate the unit, press and hold the until the screen lights up.
    • The battery may be dead, use a new battery.
    • The GoGear may freeze or lock up. Do a soft reset by removing and re-inserting the battery.
    • The firmware of your GoGear may be corrupted.

      1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD.
      2. Insert a new battery into your GoGear.
      3. Launch the Device Manager at Start->Programs->Philips-> Philips digital audio player SA2xx on your PC.
        IMPORTANT: All music & content of your GoGear will be erased once the factory setting is restored.
      4. A dialogue box will pop up for selecting to restore either Philips or Philips SD card. Select Philips and then click Restore and OK to confirm.

        Similar procedure for restoring the mini SD card to its factory setting.
      5. Follow all screen instructions to complete the restoration.
      6. The Device Manager will close automatically once the success message is displayed. Safely remove your GoGear by clicking on the EJECT HARDWARE icon in your task tray bar. When prompted, “The USB Mass Storage Device can now be safely removed from the system”, click OK and unplug your micro jukebox.



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Posted on Jan 02, 2017

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When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is...

Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

Here's the instructions, how to update firmware in the music player:

Software/driver information

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player

By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.

Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
- Windows XP (home or Professional) SP1 (or above)

How to download the software to your PC
- Launch the Windows Explorer
- Enter the Philips support site at url
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.

How to upload the software to your device

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
(Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.
When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.

Anurag Shukla

Sep 08, 2009 | Philips GoGear SA261 MP3 Player

2 Answers

How do i put music on my philips gogear sa261

If some CD came with it, pop in the CD and do what it tells you to. If not, than you can use Windows Media Player and sync the music from there. There is a small "Sync" tab on the top of the media player, and plug in your device and it will recognize than you start putting the songs on it.

Jun 16, 2009 | Philips GoGear SA261 MP3 Player

1 Answer

How do you turn it on?

If it's fully charged

  • make sure the hold switch is in the off position
  • press and hold down the play button for 3 secs

Jun 10, 2009 | Philips GoGear SA261 MP3 Player

1 Answer

How can I melt this frozen message "FIRMWARE UPGRADING"?

I have the same problem, do you solve them? Regards Karic

Apr 14, 2007 | Philips GoGear SA261 MP3 Player

1 Answer

GoGear SA261 - not accessing the mini SD card

The GoGear is only compatible with certain types of SD cards. check the Philips website - product information link on SA261 page for specs on which cards are compatible.

-Tha Mp3 Doctor

Jan 12, 2007 | Philips GoGear SA261 MP3 Player

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