Question about HP OfficeJet 6210 All-In-One InkJet Printer

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1. Our copier doesn't work 2. Our printer doesn't work.

1. We have an OfficeJet 6201. Twice I tried to copy a newspaper clipping but each time I got an empty sheet. I have used the copy function without incident until this evening.
2. Twice I tried printing documents from My Documents; the first attempt lost most the text, and what there was is very faint. The second time I tried a second document, with the same result. Finally, a third document didn't print at all, giving me just an empty sheet. In other words, the printer seems to go through the proper motions, but these errors occur. Any ideas?

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It sounds like you have some clogged nozzles. If you have not tried using the cleaning utility, try this first. If you are using aftermarket or refilled ink cartridges and the nozzle cleaning process does not clear the problem, I would put in new OEM cartridges (I know that they are expensive) and clear the nozzles using the cleaning process at least 3x. This should clear the problem. Be careful using aftermarket or refilled cartridges since they often do not meet the manufacturer's specifications and often clog the nozzles.
Let me know if this clears the problem otherwise we can try some other things. Thanks.

Posted on Apr 27, 2010

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