Question about HP Officejet 5610 All-In-One InkJet Printer
Regarding the white horizontal lines that appear on printouts, I have performed every single step outlined, including replacing both printheads ($157) to resolve this issue. I still get the white horizontal lines. Any other suggestions? The quality of my business cards, letterheads, brochures, flyers, etc. is unacceptable. HELP, PLEASE!
Desperate in Denver
Horizontal white lines usually tells that the ink cartridge is running out of ink or has some clogged ink nozzles. Try the steps given below: a. Some of the ink cartridge nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Fron the front panel: 1.Press SetUp or Menu repeatedly until Maintenance appears in the display, and then press Enter . 2.Clean Cartridges should appear in the display. Press Enter. 3.At the end of the ink cartridge cleaning cycle, a page will print. Check the page to determine if the problem is corrected. If the print quality is not good, the ink cartridge is low on ink and should be replaced. B.Increase the copy quality setting (Normal or Best) and try copying again. C. Clean the cartridge face and electrical contacts at the back of the print carriage. 1.Open the front of the unit to access the ink cartridges. 2.After the ink cartridges are at the center, unplug the power cord from the back of the unit, unplug the power cord from the power outlet, and remove the ink cartridges. The power cord must be unplugged to ensure that the unit is not damaged during the cleaning process. 3.Clean the area of the ink cartridge marked as number 2 in the image below with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate as indicated by the number 1 in the image below. Cleaning this area can force foreign matter into the ink nozzles and plug them. With a soft cloth slightly dampened with clean water, clean the contacts on the back of the ink cartridges. These are labeled with number 3 in the image below D. Allow the cartridges to dry for five minutes before reinserting them. Close the unit, and plug the power cord back into the wall outlet and plug the power cord into the back of the unit. Print a self-test page to check the results. To print a self-test page, press theSetup or Menu button until Print Report appears in the display then press Enter . Press the Setup or Menu button until Self-Test appears in the display, and then press Enter . If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridges. If the problem is not fixed, please use the link given below: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00712074&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=441125
Posted on Apr 27, 2010
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Posted on Jan 02, 2017
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