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Error 39, corrupt DVD/CD-Rom Drive

My DVD/CD-Rom drive doesn't work. It comes up with error 39, may be corrupt or missing

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  • Nick666 Mar 27, 2008

    Sorted, thanks a lot, it has worked!

  • Gammy2 Jun 18, 2008

    I have the same problem, what to do without having to take it to a computer store.

  • NormireX Aug 15, 2008

    I have a Sony CDU5211 and DW U10A drives. I just recently got the error 39.  I have tried to fix it using the regedit method but in my editor there are no Upper or Lower filters.........what can I do to fix the problem now?


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Dear NICK,
its a windows registry related problem, you can fix it through :

This method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in WindowsLog on to Windows by using an account that has administrator rights and permissions. Then, follow these steps. Step 1: Start Registry Editor loadTOCNode(3, 'resolution');Click Start, click Run, type regedit, and then click OK. Registry Editor starts. Step 2: Delete the UpperFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:Are you sure you want to delete this value?The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step. Step 3: Delete the LowerFilters registry entry loadTOCNode(3, 'resolution'); 1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE. 2. Expand SYSTEM, and then expand CurrentControlSet. 3. Expand Control, and then expand Class. 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}. 5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak. 6. On the Edit menu, click Delete. 7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:Are you sure you want to delete this value?The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey. 8. Exit Registry Editor. Step 4: Restart the computer loadTOCNode(3, 'resolution');If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.

Posted on Mar 24, 2008

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What if there are no Upper or Lower Filters?  I have this same error but I don't see any Upper or Lower Filters to delete.

Posted on Aug 15, 2008

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SOURCE: Error 39, corrupt DVD/CD-Rom Drive

Follow this article to fix the issue..

http://www.windowsguru.org/solutions.html

Posted on May 26, 2009

  • 97 Answers

SOURCE: Error 39, corrupt DVD/CD-Rom Drive

This has been a common windows issue. I'm sure that this will solve your problem. You can go to this link, http://tinyurl.com/toshibadvd, download the registry file and run it. After that, just restart your computer and it should be good to go.

If you're not sure and is worried about security since this is messing with the registry, you can just click on this microsoft link where it explains and gives you detailed instructions on how to manually edit the registry and fix the problem. http://support.microsoft.com/kb/929461.

This is typically the same thing, the first one is just a shortcut on how to do it. Just a reminder, EDIT THE REGISTRY AT YOUR OWN RISK!!!

Posted on Sep 16, 2008

  • 13433 Answers

SOURCE: Error 39, corrupt DVD/CD-Rom Drive

Heres the solution to that problem.
http://www.fixya.com/support/r548399-fix_non_working_cd_dvd_shows_in_device

Posted on May 03, 2009

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Got an error code 39 on my laptop what does it mean


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suggests re-installing correct drivers

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My DVD rom drive is not working I cannot "see" it on the system I have this error message "windowns cannot load the device driver for this hardware. the driver can be corrupted or m missing error code 29...


Check in device manager. To do this. 1st right click my computer, 2nd Click properties, 3rd click hardware, 4th click Device manager, 5th check that the computer is seeing the DVD/CD-ROM drives by double clicking the DVD/CD-ROM drives words or click the + symbol next to DVD/CD-ROM drives, the drop down menu will list your device if it’s there. If a device is listed double click the device. If it says it’s working properly click driver in the top bar and uninstall, then re-boot, the system will re-load the driver on re-booting. If the driver was corrupt it will re-install it correctly.
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From your description of the error message it’s no doubt a corrupt or missing driver.
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Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Laptop Levono y530, device dvd rw optiarc AD-7580s I tried to uninstall & reinstall it, but...


Give this a whirl:
CD-Rom stops working. After checking device manager you find an exclamation mark on the drive. It doesn't mean the drive is dead. It could be an upperfilter or lowerfilter registry issue that is keeping you from accessing the cd drive.

This fix worked for my client:
http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

Also, try this fix from microsoft.

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Try this before replacing the drive and remember that you may have to reinstall some burning software.

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2 Answers

DVD/RW IS NOT WORKING CODE 39


I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

If you found this helpful , please rate my solution below :D

Kind Regards
1234s282

Jul 03, 2009 | Acer PC Laptops

5 Answers

Error 39, corrupt DVD/CD-Rom Drive


This has been a common windows issue. I'm sure that this will solve your problem. You can go to this link, http://tinyurl.com/toshibadvd, download the registry file and run it. After that, just restart your computer and it should be good to go.

If you're not sure and is worried about security since this is messing with the registry, you can just click on this microsoft link where it explains and gives you detailed instructions on how to manually edit the registry and fix the problem. http://support.microsoft.com/kb/929461.

This is typically the same thing, the first one is just a shortcut on how to do it. Just a reminder, EDIT THE REGISTRY AT YOUR OWN RISK!!!

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1 Answer

Cd rom drive


hard ware error may be the most probabile resson

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Pioneer dvd-rw dvr-k17a


Hi, the error code that you have on the CD/DVD drive is a known issue from Microsoft. The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)".
Since you are using a Toshiba laptop; you can click on this link http://tinyurl.com/toshibadvd and click on the repair tool on the resolution. This is applicable on both Windows Xp and Vista and will delete the upper/lowerfilters on the registry.

In case that the error code still exist you need to manually delete the upper/lowerfilters under the registry by clicking on this link http://support.microsoft.com/kb/929461/en-us . You need to go the "Run" screen then type in "regedit" and click OK or hit the enter key.

This will surely fix the error code that you have on the CD/DVD drive.

Thanks

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