Question about Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

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About your IXUS 65

I dropped it today and now have that "Lens Error, Restart Camera" message. Did you manage to fix it? What did you do? Sorry, I'm just in a bit of a panic mood now because it was so expensive when I bought it! Argh!!!

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  • Canon Master
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SOURCE: canon ixus 65 lens error

I'm tempted to tell you to send the camera to me in Canada for repair. Just the difference in exchange will save you money. LOL I siggest you check the phone book in your area for a shop that is authorized by Canon. They will have the equipment and software to do a proper repair. By dealing directly with the shop you may be able to negotiate a better price.

Posted on Mar 31, 2007

  • 11967 Answers

SOURCE: "Lens Error, Restart Camera"

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Mar 14, 2010

heatman101
  • 43501 Answers

SOURCE: I've a Canon IXUS 65,

Hi,

Checkout this tip about digital camera error messages


Lens Errorfix for Digital Camera

heatman101

Posted on Jul 16, 2011

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3 Answers

Lens error, restart camera.......... that's the reading I get on the lcd display. after I restart the camera the message just appears again. please help!


Hello!

That error is the generic error for a lens issue. Has your camera been dropped with the lens extended? Was it exposed to liquid or sand? Did the camera accidentally turn on while it was in your pocket? Is the lens bent, cracked or twisted? It could really be a number of issues, most common being the pocket one I mentioned.

However, you are definitely able to get this fixed! It is quite affordable and worth it to keep your current camera. Check the link I provided and see what they can do for you. I wish you luck!!

Oct 07, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

1 Answer

PowerShot SD630 lens stuck out, says lens error, restart camera


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Apr 20, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

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PowerShot SD630 lens stuck out, says lens error, restart camera


I've had similar problems with various versions of this camera. Here's the fix, if all else fails. These are step-by-step instructions to take apart and fix the camera's lens error. http://johnsmouth.wordpress.com/2010/12/01/lens-error/

Mar 24, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

2 Answers

Lens error, restart your camera


I've had similar problems with various versions of this camera. Here's the fix, if all else fails. These are step-by-step instructions to take apart and fix the camera's lens error. http://johnsmouth.wordpress.com/2010/12/01/lens-error/

Jan 20, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

1 Answer

Lens error, restart camera


Try to unstick the lens by gently pushing it in or pulling it out a little bit. IF that fails, the gears are too misaligned to repair it without opening it.

If you're out of warranty, there are third party place that replace them such as camera lens repairs.

If you want to do it yourself, there are also free camera repair guide websites that show you how to replace the lens, the replacement part is usually available on ebay.

Dec 08, 2008 | Canon PowerShot SD630 Digital ELPH / IXUS...

2 Answers

''lens error restart camera.''


Was the camera dropped or has it been exposed to sand dirt etc?

Nov 13, 2008 | Canon PowerShot SD630 Digital ELPH / IXUS...

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How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way....


WE WENT TO THA BEACH AND TOOK SOME PIC AND LATER THAT DAY WHEN WE WENT TO TAKE MORE PIC IT SAID LENS ERROR RESTART CAMERA BUT WE DON'T KNOW HOW TO RESTART THE CAM

Aug 18, 2008 | Canon PowerShot SD630 Digital ELPH / IXUS...

1 Answer

Lens error, restart camera


the beeping sounds means that your camera lens is stuck. contact the manufacturer (canon), for a possible solution...or they can even send u a new one. My friend dropped her SD630 and had the same problem...she contacted canon, and sent in her camera to be fixed, but it wasn't fixable, so canon sent her a brand new camera. hope this helps.

Jun 14, 2008 | Canon PowerShot SD630 Digital ELPH / IXUS...

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Lens wont close.


A lens error on these can happen after a drop as you said had happened. It's best to have it go into a service center, they can service the camera and replace the broken part and have you your camera working perfectly again. The one that many people go with for the Canon Powershots is: www.camerasandparts.com They are not much at all and they do excellent work. They're about half the price of what Canon wants and they include all of the service, parts and everything else. If you need help with it, they'd be the place. Good luck with the problem.

May 03, 2008 | Canon PowerShot SD630 Digital ELPH / IXUS...

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