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Hp 0xc18a0201 - Office Equipment & Supplies

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  • solaire369 Apr 27, 2010

    MY HP 3110 KEEPS COMING UP WITH INK FAILURE: 0xc18a0201.

    It won't do anything.
    Please help.

  • solaire369 Apr 27, 2010

    There was no need for your comment. Besides, I only clicked on another expert because I wasn't sure whether I had clicked on a printer expert, initially.


  • solaire369 Apr 27, 2010

    Hi

    I can get up to SupporT R0046 but when I press the right arrow, System config doesn't come up


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  • Master
  • 5,081 Answers

Follow the steps and see what happens:

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (hp 0xc18a0201 - c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Also visit this link from HP , It might be useful to you...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&lc=en&cc=uk&dlc=en&product=79477&rule=42227&lang=en

Posted on Apr 27, 2010

  • INDIRA KUMAR
    INDIRA KUMAR Apr 27, 2010

    The ink system failure message has a chance to be fixed or it may be a
    permanent issue. It

    can be pointing toward a firmware failure in the printer and if that is
    the case the

    following steps should fix it.
    Press and hold the “*” key. Press the
    “#” key and release both keys.
    Display should say “Enter Special Key
    Combo”
    Press and release in sequence the "1”, “2” and “3” buttons.
    Display
    should say “Support” and display the FW rev (something like R0631R).
    . Press and release the right arrow button until the
    display says “System Configuration

    Menu”.
    Press and release the “OK” button.
    Display should say
    “Hardware failure status”. If not there already, Arrow Key over to

    “Hardware failure status”,
    Press and release the “OK” button.
    Display
    should say “Hardware failure status: Clear. Press OK to clear”.
    Press
    and release the “OK” Button. Message changes to “Hardware failure
    status Cleared.

    Press Cancel to continue”.
    Press and release the “CANCEL” button as
    many times as necessary, so that, either the

    “Welcome to Photosmart Express” screen appears, or, the “Ink System
    Failure” screen appears.

    PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
    Using the Power Button,
    turn the unit OFF and unplug the power cable from back of the

    printer and wall outlet.
    Wait 30 seconds for the power to get
    discharged and then plug the power cable into the wall

    outlet first and then into the back of the printer.
    Turn the unit on.
    The printer may display message “USE POWER BUTTON TO SHUTDOWN THE
    PRINTER”

    followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the
    “ONE TIME INK

    INITIALIZATION PROCESS”. Allow this process to complete and do not
    interrupt. Once the

    initialization process is complete, the printer will print out a
    Diagnostic Page.



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