Question about GE (PSS26MSRSS) Side by Side Refrigerator

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My GE side by side fridge does not dispense water because the line freezes up, how can I fix this? I was lucky enough to see a GE appliance repair man on my block and I told him that my water dispenser doesnt work, but the ice maker works. He said that my water line is probably frozen. So he told me to shutdown my fridge and leave the freezer door open for 2 hours. I did that and it worked, water starting dispensing. But the next day the line froze again, I need a permanet fix, please assist, thanks.

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Install the water line heater to the dispenser , part number WR49X10173 . This comes with installation instructions .

Posted on Apr 27, 2010

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Yes, the water line heater will fix it. It fixed mine.

Rumor has it this problem is caused by water vapor getting absorbed by the foam insulation inside of the freezer door, and then the insulation doesn't insulate as well, and the cold from the freezer reaches the water line.
However...about a year later, your problem will be back.

As time passes, it will absorb more moisture, and the heater kit will not work anymore. I've seen several posts where the problem came back, with no solution.

So here's your fix-ya:

Buy a second heater kit, and remove the foil sticky wrapper from the wire. The center portion between the black heat-shrink portions is the actual heater; the other end wires are normal wire.

Wrap the center portion tightly around right where the water tube comes out of the door, just below the ice dispenser flapper. Put some large heat shrink (not electrical tape - it won't hold) over the two existing heat shrink portions to hold the loop tight against the dispenser tube. I then put some aluminum foil tape, used for sealing duct work, over the loop and onto a portion of the dispenser tube, to hold it in place.
Connect it the same way electrically, so you now have two heaters in the circuit.

Then reassemble. You will need to take a Dremel tool to widen the hang-down actuator that your glass pushes on to dispense, around the dispenser tube. I needed about a 3/4" wide slot. This is because it will hit the coil of heater wire. Also be sure wires are out of the way behind this actuator as you reassemble everything, or the switch won't work reliably.

Mine had been frozen solid for a year, and it started working in the 2-3 minutes after I connected the front panel, which powers the heaters. Amazing!

The theory I used to come up with this solution is this: put gently heated air up the dispenser pipe, and it will steam the ice away. Voila!

Enjoy your water dispenser.
BTW, you can call GE and tell them your problem, and if you're kind and persistent, they will send you a free heater kit. Worked for me. Otherwise check eBay.

And yes, it's a very bad design, putting a water tube through a freezer door. What were they thinking?

Posted on Jun 15, 2015

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