Question about Creative Labs ZEN V Plus MP3 Player

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Not recognising my creative zen mp3 player...

My xp with service pack 2 not recognising my creative zen mp3 player...when i install the hardware a msge saying an error occured during installation n ur player may not work properly comes...wat shall i do for it get corrected

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  • scholargirl May 11, 2010

    how do you get the software on to the desktop

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I had the same problem but solved it, it seems that the usb driver does not always install with the software installation. so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain

Posted on Mar 24, 2008

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When I plug in my creative zen it will charge but won't connect


I have this exact same problem, X-FI 4gb, cannot find a solution anywhere - Installed regular drivers and had to reset the device, just want to put a painkiller cd on for my brother and give him device, hope I can find the solution, Thing is ... and this is what hurts, IT WORKED FINE, until I plugged it into windows xp service pack 3, and then it said I need service pack 2, how do I downgrade my service pack though... Argh, you cant I know - Creative pioneered DRM, and now I'm paying the consiquences.

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Can not install MTp device


The best method of installation is to run the installation CD first, and THEN plug the mp3 player into the computer.

If that fails, I would try downloading the MTP Porting Kit from Microsoft's website - I wouldn't suggest this, except that both of your player's are doing the same thing.

-Tha Mp3 Doctor

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Mp3 zen not recognised by firmware


I think I can help.  I had a similar issue where the recovery tool would recognize my mp3 but the firmware would not.  This is what I did:    Turn on your Zen, Holding the power switch in the on position. While holding the Power switch on (very important), Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (I used an earring). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  Note that this will remove all of your data.
Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. At this point, the firmware recognized my MP3 and installed successfully. Once installed, my computer recognized my Zen.

Nov 21, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Creative Zen mp3 player - computer won't recognise it


The ONLY AND I REPEAT ONLY way to solve zen and computer recognistion problem is to have THE ORIGINAL INSTALL DISK that came with player.
The only things that will work is
1. Download Utorrent 2. Go to google or yahoo and search Creative (you'r player type ie zen touch, zen mossiac, zen x, etc.etc.) install disk torrent. 3. Try to find the one that is closest to the name of your player (ie. zen touch, mossiac, x) and download the install disk. 4. After the download finishes you should be able to run setup like you have the disk.
I downloaded the install disk torrent and after i finished downloading I simply found the setup file clicked it and installed the neccessary files, and presto my computer recognised my zen touch.
#2 If you can't find a install disk for you perticular player, you should try to see if maybe a friend or someone youknow has a creative mp3 player and ask to borrow there install disk, who knows it just might work for you'r player. Best of luck and I hope this will solve you zen player/computer problem

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1 Answer

An error occured during installation process


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

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1 Answer

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Can you fix creative zen m 30G I dropped the item and the screen is cracked. If so, how much is for the labor and screen replacement. Thanks.

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1 Answer

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yes your usb ports only give out 1.0 and all mp need 2.0 you can get a inyernal 2.0 usb port or a hub carrier withit own power sorce

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1 Answer

Error with Napster


http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

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1 Answer

Recognising my Zen


  • connect the device to your PC.
  • Open Device manager (Right click on My Computer, select Manage, open Device manager)
  • Locate the MP3 player in the list
  • Right Click on the device and click Uninstall driver
  • Disconnect the nomad
  • Restart
  • DO NOT CONNECT THE DEVICE
  • run the installation process
  • Connect the device
  • Good luck

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