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Hi i have just purchased a adsl modem with router model f5d7632-4 and when i run the set up disc it will not conect to the internet at stage 6 i have checked all conections and details of my sever and these are right when i disconect your modem and re conect my speedtouch modem i can conect to the internet my server is virgin is there a problem with this server?

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  • metaledy Mar 24, 2008

    this is a new modem ad filters are fitted on all locations

  • metaledy Mar 24, 2008

    all green lights come on .i can't connect the modem as they are all in one

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  • Master
  • 3,587 Answers

Is this adsl modem new to your location? Did you put the filters on all the other phone devices, including fax machines first?

Posted on Mar 24, 2008

  • Patrick Michaels
    Patrick Michaels Mar 24, 2008

    server is probably fine..

  • Patrick Michaels
    Patrick Michaels Mar 24, 2008

    ok..good..so, are you getting all green lights showing connections, including the signal from phone line? can you connect the modem to your computer, without router, to isolate that as a possible cause?

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