Question about HP PSC 2175 All-In-One InkJet Printer

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My printer prints email etc. but will not print anything from my computer...example: word documents

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I assume you mean that you can print from Outlook or other e-mail program (Outlook Express, LiveMail, Thunderbird). Are you reading your e-mail on the same computer that can't print Word documents?

If yes, one thing to try is to change the font on the Word document. For some reason, certain fonts just do not work. (Most often it is an issue with a document (or template) created on a different computer (or before upgrading the OS) and the font info gets scrambled in the transfer.) Just select all (control-A or Edit, Select All) and choose a new font. If the document has multiple fonts, do not use select all but highlight the sections separately and change the font.

If it is a different computer, check that the network is active and that all the correct drivers are installed. (One thing to check is a Universal Print Driver (UPD) software needs both the 32 and 64 bit drivers if the network has a mix of OS's. This comes up when the printer is attached to one computer and it serves as the print server.)


Posted on Apr 26, 2010

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Posted on Jan 02, 2017

laxmankumar
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SOURCE: can't print from the internet but will print emails and other documents saved on my computer

Hi,
I understand your concern that you are unable to print from Internet explorer. To resolve the issue you need download and install the HP smart web printing software. Click Here for the HP smart web printing software and select your Operating system and download the software.

Posted on May 22, 2009

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Tip

How to get accurate answer in double-quick time.


You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions. (Naguib, Mahfouz)

For an accurate solution in double-quick time, ask your computer related questions indicating the operating system, version, the make and model of your device.
It would be helpful to indicate the operating system of the computer while asking a printer problem.

Detailed question causes quick and accurate response. This Tip applies for all kind of Questions not only for Printers.

If you ask one unclear question such as "My printer is not working, why?", an expert or repairman has to ask many to give you the correct answer or to fix the device.

"Troubleshooting", "Finding quick solutions" and "Repairing on time" depends on "Wise questions" and "Explanations" of the problem.

The 3 Simple Steps of asking wise questions related to the computer hardware, software and computer peripheral are listed below:

STEP 1. Write the device name, model, etc which you faced problem with in detail such as HP Deskjet 1660 Printer, emachines EZ 1601-01 All in one, Mac Book Pro, etc.

STEP 2. Write the environment which the device is currently working with such as Windows XP SP2 Operating System, Mac OS X Snow Leopard, Linux, etc.

STEP 3. Write the problem that you faced clearly but do not forget to explain some extras which should be used as clue to find the problem easily such as "Printer is not printing the MS Document on A3 paper, but prints on A4 paper".

Please find some possible questions and answers which you may meet below:

Example 1:

PROBLEM : You didn't manage to print a document in HP Deskjet 1660 Printer, it prints strange characters.

You may ask a question to solve this problem in different ways and the expert's first solution may be very different depends on that question, such as:

Your Question a) My printer doesn't print.
Expert's First Solution a) Plug in the printer, check the cable connection, etc.

Your Question b) My printer HP Deskjet 1660 doesn't print.
Expert's First Solution b) Install the printer driver, etc.

Your Question c) My printer HP Deskjet 1660 doesn't print and the operating system is MS Windows 7.
Expert's First Solution c) Install the printer driver which is compatible with the MS Windows 7, etc.


SOLUTION : You should install the right driver for your Operating System MS Windows 7.

The expert asks you many questions to find the exact problem and its solution if you ask as in (a) and (b). But (c) may be the clever question for this problem.

*********

Example 2:

PROBLEM : You didn't manage to print the MS Word Document in A3 sized paper.

You may ask a question to solve this problem in different ways and the expert's first solution may be very different depends on that question, such as:

Your Question a) My printer doesn't print.
Expert's First Solution a) The printer driver needs to be installed or there is a cable connection problem, etc.

Your Question b) My printer doesn't print in black and white but prints in color.
Expert's First Solution b) The black ink cartridge may be empty and needs to be replaced or the print heads need to be cleaned, etc.

Your Question c) Printer prints photos, email attachments but can not print a document written in MS Word which I saved as ".rtf" document format.
Expert's First Solution c) The MS Word Software installation problem or the document may be corrupted, etc.

Your Question d) My printer prints other documents but can not print out only one document to an A3 paper.
Expert's First Solution d) Make sure the paper is loaded correctly, check the paper tray and paper size from the print menu while printing, etc.

SOLUTION : You didn't load A3 sized paper tray before printing. Load that paper tray.

The expert asks you many questions to find the exact problem and its solution if you ask as in (a), (b) and (c). But (d) may be the clever question for this problem.


***

The answer of Title
- "How to get accurate answer in double-quick time?"
is simple:
- "Asking Clever Questions".

Yes, then you may ask that;
- "Why did you write this Title as a Tip, if the Answer is so Simple?"
OK,
- "You are Clever, You got the Tip"


Keep in mind that, if you ask clever questions, the experts make wise decisions. (Oktay, Ibrahim)

...... :))

on Apr 26, 2010 | Office Equipment & Supplies

1 Answer

Can't print from the internet but will print emails and other documents saved on my computer


Hi,
I understand your concern that you are unable to print from Internet explorer. To resolve the issue you need download and install the HP smart web printing software. Click Here for the HP smart web printing software and select your Operating system and download the software.

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Friend,

There's apparently a problem bwtween your Office suite and the spooler. Usually uninstalling/reinstalling the Office suite will fix the problem. (please do a backup of all your Office documents before proceeding!)

When reinstalling, please make sure that any antivirus program is shut down or deactivated during install, in some cases for example Norton Antivirus will block files that need to be updated, causing problems. You SHOULD use some form of virus protection when using your computer, don't get me wrong! :)

//Al

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This worked for me.

Roden

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