Question about Symbol PDT 6846 Portable Terminal

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I have a PDT6846 Symbol scanner that has an error now that seems to reflect a corrupt file. When the scanner boots it goes into an automatic telnet connection. That is when the error occurs 'FILE:: e:.\s24cfg.dat' You are then requested to press any key and the msg comes back 'Unknown Response 5 Returned by Telnet Configuration Program Check Termonal and/or Contact Symbol'. I have no manual and have inherited this equipement from the previous person at this job. I do have a scanner that works but need assistance to fix this.

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  • john_arch870 Apr 27, 2010

    This answer did provide some insite to the fact that Motarola had more support for this product than what could be seen from non registered browsing.

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There is software on this unit that needs to loaded by the client server software from symbol. I been in the retial operations for a while and these things happend when the battery gets so darn low that the memory on these units seem to corupt the files. Now symbol is the best bet to get the software reloaded and will be your solution today.

There is really nothing you cannot do without the unlisted help of symbol as the software needs to be reloaded on this unit as a fix. Now lets say it does not take the software for some odd strange reason. then you need to have the hardware looked at. Now repair of these units are $150 respectively as far as hardware failure goes. But call symbol and ask them about the software reload I am talking about. Now the unit should have cable with a cradle to dock with the server to upload and download data in this case that is what needs to be done.

Thanks i sure hope this information finds the accept button as I did put a lot of effort into my knowledge to earn that. Thanks and Good luck!

Posted on Apr 26, 2010

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