Question about Dyson DC14 Full Gear Bagless Upright Cyclonic Vacuum

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I have a dyson dc14 that is not working. It has

I have a dyson dc14 that is not working. It has suction in the canister, but not in the hose. I do not have an owners manual, as the machine was given to me from someone that was moving and was going to throw it away. I knew that the machine was only a couple years old at the most, and could be fixed. I am wondering if it is missing a part ( a connector on the bottom of the machine) between the bottom of the hose and what I would call the beater bar.. this bar is not moving either. i have checked the suction on the canister and it works very well. I would appreciate any help, so that i could use this machine.,cddawn@juno.com

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Hi its Darran at Dyson.

First of all you need to ensure that the brush control dial on the cleaner head is in the correct position. With the machine stood upright, this dial should be in the centre position (you should be ablwe to move it backwards to the off position). If it is, you then need to release the head into the vacuuming position at which point the dial should move forwards to the on position, lie the machine on its side and switch it on. The brush bar should then start to move. If not, its possible that the cluth may have a fault and you may need a repair or replacement clutch assembly.

If the brush bar starts turning, try the machine and if the suction is still poor, you will need to follow the blockage procedure. This can be found in the user guide, however as you no longer have a copy, you can download one for free via our website at www.dyson.com. Just visit our support section and you will find a complete self help guide and contact information for Dyson direct if you feel you need it.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service
www.dyson.com

Posted on Apr 27, 2010

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Loss of suction when pulling out the hose and then the hose sucks up tight. . . cleaned the filter under the canister. not sure how to do anything else. . .


Hi there,

I'm sorry to hear you've had difficulty with your DC14 Animal. It sounds as if there may be a blockage in the hose, wand or U-bend of your machine. To check for this, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=657&product=DC14-ANIMAL_US

Please note, the filter underneath the clear bin does not need maintainance - so if you've washed this, you may want to email us at askdysonUS@dyson.com for further assistance as the filter may have been damaged.

Best wishes,

Jack
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http://www.dyson.com

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Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

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Kind regards

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