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No audio when on videocall on msn, other people can hear me but I can't hear them; audio settings on computer work fine; distorted audio when watching videos on youtube; basically problem when sound and immagine at the same time

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There is an option on msn for the volumen you'll see it next to the profile pic its a little speaker there ;)

Posted on Apr 27, 2010

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1 Answer

My mic wont work when i do a videocall on msn Live 2011


Does not make any sense to me sorry. Maybe someone can figure this out? MSN is quirky anyway I never use those myself. John

Apr 19, 2012 | Computers & Internet

1 Answer

We installed the webcam and downloaded its instruction, but now when we try to do a videocall, we can only see ourselves on our laptop and the other people can't see or hear us. can you telll us what...


if you are using skype

open skype go to tools from the drop down list select options scroll to audio settings make sure the microphone is using the same as your computers audio you can make a free test call if you cant get the microphone to work you can select learn about setting up your audio equipment or control panel sounds and audio devices audio and also voice it's the same make sure that you have the right default microphone selected you should be able scroll to video settings to make the right adjustments

hope this helps

Oct 24, 2010 | Computers & Internet

1 Answer

When I make a call on MSN Messenger I can't hear the other person properly, the voice is very distorted. They can hear me clearly,and when listening to You Tube, all ok, comes over fine, either with...


try seeing if your friend is making the disortion on purpose for example try a diffrent audio chat with another friend on msn if its still disorted reinstall your sound driver

Apr 09, 2010 | ASUS Eee PC 1005HA-PU1X-BK Netbook

2 Answers

Annoying distortion


your hard drive is not fast enough or is overworked

Nov 12, 2009 | Acer (54.AA806.001) Sound Card

1 Answer

I can see and hear my contact but they cannot hear me I have tested all the audio and microphone tests and they check out fine


MIC SET-UP :- VISTA

TEST SPEAKERS

Right click on speaker icon in System Tray Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard

SET MIC DEFAULT & TEST

Click "Recording" tab. Set required mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click OK Click "Levels" tab and set slider to 80% ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Re-start Computer.

CONFIGURE TO MSN

Re-boot the webcam by unplugging and plugging it back in again - Its always good practice to do this before you open MSN. If you have been using your webcam in another program, it can remain hooked up to the old program and you will get an error message " Unable to find webcam or being used elsewhere"

Webcam Connected
Open MSN
Click ( > ) Open Menu >Tools > Audio & Video set-up > Set mic as default and run through audio set-up > Next > set webcam as default and adjust Webcam Settings > Finish

Aug 13, 2009 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

Hi,my integrated webcam will not work with msn,it says its being used by another programme,webcam works on its own to take fotos and cant videocall.windows vista..help!


hi,i checked on ask.com and other people had had this problem .it is due to the fact that the mcafee anti virus stops the webcam working on messenger,so i followed the instructions to change a setting on the computer and now it is fine!

Jan 26, 2009 | Xirlink Promax Webcam

1 Answer

Crystal eye not working on my msn


Hi,
Login to Messenger, go to Tools > Audio and Video Setup, click Next past audio settings and select USB Video Device from the drop down list in the video settings. Apply.
You can now Videocall using MSN.

Fixya!

Chris (ziraffa)

Jan 17, 2009 | Acer Aspire 3000 Notebook

1 Answer

Video sound problem


Durring video conferencing with MSN Messenger, I can't hear my friend and he can't hear me. Or I can hear them but they can't hear me. What's wrong? trnsp.gif Answer This article applies to the following products:
All Logitech Web Cameras with MSN Messenger Support
This article applies to the following software:
Windows XP
Test the Microphone in Sound Recorder

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
If the microphone does not work in Sound Recorder, click here for help in determining the problem with the mic.
While using MSN Messenger it is the messenger program, not the camera software, that negotiates the audio streams between two MSN Messenger Clients. Although we cannot directly support audio issues in MSN Messenger, the following steps have been known to resolve and improve audio issues in MSN Messenger. For further information, please consult the help documents associated with MSN Messenger.
Test Your Networking Router
You can also test to see if your router is causing audio issues by either physically bypassing your router and connecting directly to your cable/DSL modem or by setting up your computer as the DMZ (de-militarized zone). If you are a novice networking user, it is not recommended that you leave your computer in the DMZ state for extended period as that may leave your computer vulnerable to attack. However, you may briefly configure your computer as the DMZ to determine if your network settings are causing the audio issues. For DMZ setup instructions, please consult your router's documentation.
Enable Universal Plug and Play (UPnP) on both Windows XP and Your Router.
If either of the above steps resolves the no audio problem, try the following steps.
  1. Open Add or Remove Programs in Control Panel. To open Add or Remove Programs, click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. In the Components list, select the Networking Services check box, and then click Details.
  4. Make sure the Universal Plug and Play box is checked.
Notes: If you used a CD to set up Windows, you will be prompted to insert it into your computer.
If your router does not support UPnP or you still get no audio after enabling UPnP on both Windows XP and your router, you must manually open all UDP ports between 5004 and 65535. This is because the audio streams are sent dynamically using that range of ports. Without a dynamic way to open those ports like UPnP, there is no way for MSN Messenger to successfully negotiate the audio stream. Consult your router's documentation for instructions to manually open these required ports.
If you are still experiencing audio issues within MSN Messenger, and you have verified that the microphone is working in Sound Recorder, contact MSN Messenger Support.


This article covers Accoustic Echo Canncellation (AEC) and how it works.
trnsp.gif Answer This article applies to the following products:
QuickCam 10.x and RightSound supported cameras
QuickCam 11.x and RightSound supported cameras
Call Central and RightSound support audio devices
This article applies to the following platforms:
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home
Windows® Media Center Home
Windows® Vista
Accoustic EchoCancellation (AEC)'s purpose is to prevent sounds from your computer's speakers to be picked up by your microphone. This can be a significant problem with audio or video calling applications where the voices or sounds from other parties of the call is being inadvertently picked up by the microphone and fed back into the call, creating echo and other sound distortions. Without AEC, this echo can detract from the quality of a call and in extreme situations, the echo can degrade the audio experience to the point where the audio is useless.
To prevent this from happening, the AEC component monitors sounds being played by your computer's speakers while monitoring the incoming sound picked up by your computer's microphone. The AEC module takes the outgoing and incoming sound signals and compares them to determine if echo is present. If echo is found, it is subtracted before the audio from the microphone is sent to the requesting application. This will result in the remote party only hearing you speak, without being distracted by hearing their own voice echo back to them.
When enabled, echo is eliminated for the recipient of the audio/video message. For echo free chatting, both parties need to have a RightSound technology enabled web camera that supports the AEC feature.

Apr 05, 2008 | Logitech Quickcam Chat Webcam

2 Answers

No sound


When I video conference in MSN Messenger, I can't hear my friend and he can't hear me. Or I can hear them but they can't hear me. What's wrong? trnsp.gif Answer Test the Microphone in Sound Recorder

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
If the microphone does not work in Sound Recorder, click here for help in determining the problem with the mic.
While using MSN Messenger it is the messenger program, not the camera software, that negotiates the audio streams between two MSN Messenger Clients. Although we cannot directly support audio issues in MSN Messenger, the following steps have been known to resolve and improve audio issues in MSN Messenger. For further information, please consult the help documents associated with MSN Messenger.
Test Your Networking Router
You can also test to see if your router is causing audio issues by either physically bypassing your router and connecting directly to your cable/DSL modem or by setting up your computer as the DMZ (de-militarized zone). If you are a novice networking user, it is not recommended that you leave your computer in the DMZ state for extended period as that may leave your computer vulnerable to attack. However, you may briefly configure your computer as the DMZ to determine if your network settings are causing the audio issues. For DMZ setup instructions, please consult your router's documentation.
Enable Universal Plug and Play (UPnP) on both Windows XP and Your Router.
If either of the above steps resolves the no audio problem, try the following steps.
  1. Open Add or Remove Programs in Control Panel. To open Add or Remove Programs, click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. In the Components list, select the Networking Services check box, and then click Details.
  4. Make sure the Universal Plug and Play box is checked.
Notes: If you used a CD to set up Windows, you will be prompted to insert it into your computer.
If your router does not support UPnP or you still get no audio after enabling UPnP on both Windows XP and your router, you must manually open all UDP ports between 5004 and 65535. This is because the audio streams are sent dynamically using that range of ports. Without a dynamic way to open those ports like UPnP, there is no way for MSN Messenger to successfully negotiate the audio stream. Consult your router's documentation for instructions to manually open these required ports.
If you are still experiencing audio issues within MSN Messenger, and you have verified that the microphone is working in Sound Recorder, contact MSN Messenger Support.

Mar 31, 2008 | Logitech QuickCam Chat Personal Web Camera

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