Question about Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

Lens is stuck out

My lens is stuck out and it makes a clicking noise when I turn the camera on or off also the shutter is stuck open. There is a message on the screen but I can't read it because my screen also got semi-destroyed. If anyone know what the message might say it begins like this "Turn the power...."

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

The message just wants you to turn the power on and off. This goes on forever and never solves anything. Try these: Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 26, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Shutter is stuck open on the digital camera w1200. When i turn it on the shutter goes in a little than tries to go out and it makes this weird loud clicking noise and i cant see a screen and when it is...


I think what you're referring to is the lens assembly not moving in and out correctly. The shutter is inside the camera out of view. Go to this website for possible solutions:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Oct 16, 2011 | General Electric W1200 Digital Camera

1 Answer

My camera screen is black and it takes pictures and makes the noise but the picture come out black also.


A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, sometimes with lines, especially when taken outdoors (for shutter stuck open). To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.

Aug 29, 2010 | Canon PowerShot S2 IS Digital Camera

2 Answers

Lens gets stuck,and makes a clicking noise when trying to open


Hi

Thanks for using FixYa. With the camera closed and off point it straight up (lens towards the ceiling) and hit the power button while holding down the shutter release. When the camera opened, it immediately tried to focus for the picture it was told to take, and apparently it forced the lens to move.
You can also try blowing compressed air around the lens cover to clean it. Now slide a thin strip of paper between the lens cover shutters and the outer support ring and move it around 360 degrees. This will clear the debris stuck there.

With the lens barrel extended and pointed downward, tap the lens barrel with a pencil while you extend and retract the lens by powering the camera on and off. Repeat these steps several times to resolve the issue.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Jan 04, 2010 | Samsung S1050 Digital Camera

2 Answers

Cannon powershot610


A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).

To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.

Dec 28, 2009 | Canon PowerShot A610 Digital Camera

1 Answer

Lens won't open


A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).
To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.

Dec 07, 2009 | Canon PowerShot S2 IS Digital Camera

1 Answer

On the lens makes a clicking noise shutter goes in and out turns.


Did you drop it? if you did you have damaged the gear drive motor for it. Are the batteris good?

Jul 06, 2009 | Olympus FE-210 Digital Camera

2 Answers

IR-300 Olympus


I had what sounds like the same problem. The camera was dropped and the shutter was stuck open. Just kept showing error message.
As I felt I had nothing to lose I began tapping it on a soft book and the shutter started to appear. I then shut it just using the end of my finger. When I then turned the camera on again it opened and shut when turned off. It has worked fine ever since.
Seems a rather poor design.
Hope this helps. Very best regards Peat.

Jun 05, 2008 | Olympus i:robe IR-300 Digital Camera

2 Answers

Lens stuck out; camera won't stay on


I have the same problem. Its actually because the On/Off button got pushed in somehow and its stuck. At this time right now, im not sure how to make it unstuck, but sometimes it will stay on. But when you push on, since its being held down, its stuck that way and immediately turns off because its still being held down constantly. Maybe try using a thing needle to try and push it out?

Nov 13, 2007 | Kodak EasyShare M853 Digital Camera

1 Answer

Frozen lens and shutter


Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. In any case it could not make it worse Good luck!

Sep 06, 2007 | Canon PowerShot A510 Digital Camera

1 Answer

Error-C1


Dirt /dust in the lens and lens gear box ( this drives zooming only ) preventing optimum functioning. Lens cannot properly come on line ( shutter and diaphragh mechanism then do not come on line ) and the camera switches off. Solution : is ether replace lens unit or dismantle lens to clean out ( from gear box and the helicoil of the lens ).

Sep 03, 2007 | Kyocera Finecam S4 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W170 Digital Camera Logo

116 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

kakima

Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2182 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...