Question about Cell Phones

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We are trying to solve an issue for a coworker involving her Blackberry Curve 8330 running Blackberry OS 4.5. She had an issue in the past with the times for her appointments on the calendar to be one hour off. She had the wrong time zone set at the time, but this issue was fixed by correcting the time zone and updating the time. Now as of this weekend, her times on appointments are off again (ahead 1 hour), however the time and time zone are correct this time. What could be causing this? We are not using BES nor did she sync with outlook. She enters her appointments in directly to her blackberry. Please help!

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  • bryan822 Apr 26, 2010

    I checked her options>date/time settings and it looks like it's set to "network." I heard there may be an issue involving DST this past weekend, but no one else seems to have had an issue. My appointments seem to be in order, but they are sent via Outlook to my email and then automatically sync to our phones. This is occurring only on appointments she entered directly into her device. We are in the Central Time Zone (Illinois). Carrier is US Cellular. Thanks for your help...

  • bryan822 Apr 27, 2010

    Ok, I will try this and get back to you. Just for verification, it looks like there is one setting for date/time source, with the options of Blackberry, Network or Off. I will set this to off. I will also check her computer and Outlook, but she is pretty confident that she has not been synching to this machine (or any for that matter). Thanks for the suggestion...

    Bryan


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If she is syncing to a device with either the wrong time zone or wrong region it may override your local changes. If she syncs her calendar with Google, Outlook, her home machine etc. This would offset the time.

But also, keep in mind that once you fix the time, the old appointments might shift by an hour off and need to be fixed. The easiest way to do that is to use Outlook and adjust the appointments there.

Especially recurring appointments.

Posted on Apr 27, 2010

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Ok I am wondering if she is using carrier time or if she is using the blackbeery's internal clock?

without further examination of the subject matter on this I feel that the issue is with her carrier and not the phone. Now their has been some time zone changes in certain areas I would like to know what time zone your in?

I feel this is a carrier issue with the blackberry and not the equipment itself at this time until i see further information from you on the matter.

Allow me some time to investigate you matter as well before asking for another tech.

I would called the carriers tech support department as a backup before you make you final on how you rate my solution.

I will be awaiting further details

Posted on Apr 26, 2010

  • Grand Canyon Tech
    Grand Canyon Tech Apr 26, 2010

    I would set network OFF as a huntch also if thise is cross syched check your computer time/date stamp. there is something fouled in the mix.



    I would set the carrier sych OFF on the time and date.



    Hope this helps you if it does not let me know I will call RTM and ask them if there might be addition solutions to add.



    You might want to call the carrier as well on there tie zone issues with the RTM device.



    Thanks

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