During brewing sometimes the grounds filter pops out letting the coffee go all over the counter instead of in pot. Doesn't always happen=usually only when we are not watching!!! Pain in the u know what. We also have the problem of not always completing the whole cycle-only ending up with half a pot for whatever reason, and sometimes just going all over the counter. Think we might think twice before spending that kind of money again.
I periodically take a wet Q-Tip and clean around and inside the "slides" for the brewing basket door, so that it slides in and out easily. (I was amazed what the Q-Tips look like after you do this.)
I think the problem lies in the fact the basket does not go fully back and engage the latch due to the gunk that builds up on the slide. You think you fully closed the door when you feel the resistance of the gunk, but you are only marginally latched - the vibration of the motor pops the door free and VIOLA! coffee-ala'-counter!
I think the gunk comes from very fine ground coffee dust, mixed with water that condenses from the steam that envelops the unit during brewing.
I also clean every surface in the brewing basket area with a wet paper towel,
I used to have the same problem often... now I keep one of those cans of compressed air usually used to dust off electronics and insert the straw into the slides on each side and blast out the coffee grounds and debris. This seems to free up the slides and the latch can catch better.
We have the same issue. We returned our first unit when this happened but the same thing occurred with the new one. It's a cheap little plastic piece that acts as the latch that holds the filter in place. I suspect that this piece gets worn and then can't hold back the spring any longer.
The work around I've used for this problem is to wrap a piece of velcro tape around the filter box. You can get the stuff at any hardware store. I made a loop that fits around the top of the entire unit at the top of the filter basket. It has some slight elasticity so when I close the basket and pull the velcro down it holds everything together tightly, even when the latch lets go.
Since I've started doing this I've had no problems. I chose thin black velcro bands to do this. Because of the coloring it looks like it's part of the unit unless you look closely.
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Too much grounds or not running through fast enough. Right filters? basket flow hole vlesr? Sounds like it's backing up and flooding causing the grounds to get by yje filter. If you dare, **** the hole out just a tad. with the end of a sharp knife. not too much. You can always take out mor. This is called consuner calibration. Good Luck -Ned-
The amount of water you put in the carafe isn't the same amount you'll get out of the coffee maker, as some of the water is normally lost as steam vapor during the brewing process.
I would also look at the water level gauge inside the reservoir or on the sight gauge to make sure I have added the right amount to make the amount of brewed coffee I want.
As to the filter pre-soaking issue, it shouldn't matter since you likely made several pots since then and the filter has likely expelled any residue already. I would run a full pot of just water with a filter in the basket, just to see if you're getting a full carafe after brewing, making sure you have a full reservour to begin with.
As to the grind of the coffee, I find that a medium coarse is best for all but expresso coffee. However, you might want to experiment with your grind settings until you find the setting that makes the coffee to your likeing and taste. Coffee is all about what you like to drink, so take some time to find what you enjoy.
I use a high-end filter for all my drinking and coffee brewing water to get the best possible taste as it does make a difference.
My nieighbors have the same coffee machine and use the same coffee brand, etc., but don't filter their water. They've noticed the difference and always comment that they need to get a filter for their water.
When I run white vinegar thru my machine, I always run at least two (2) full pots of plain water thru the unit before I start making coffee again, to rid the reservoir of any vinegar residue.
Do you grind your beans at home before brewing or is it ground from the store. If you grind just before brewing check her grind and compare it with yours. Also check to see if she levels the coffee in the basket. Usually when a pot overflows it is because of the grind or the way the coffee sits in the basket.
This happens when the machine needs cleaned. Fill coffee maker with white vineger instead of water. Turn grind off, make sure empty pot is in place. Brew a pot of hot vineger. Repeat. Brew a pot of hot water. Repeat. This process removes mineral buildups inside machine. If you have access to filtered water, start using that to brew your coffee. I do and probably do this process 1 per 6 weeks.
It's possible that your airpots are too small. We have the same machine and 3.0 litre airpots and it's perfect. But I can't find the right filters for it! I'm currently using a bunn filter and MOST of the time I end up with a lot of grounds in my coffee.
I think you have to be careful in how much water you put in. I had the same problem the first few times I used it. I started to only fill until the water just met the 10 cup mark, not over it. I have not had the problem since.
I had that problem a few times. When the door is open and the basket is removed I pushed in and held the release button while I cleaned that little hook area that holds the pop out tray in place. I just used a paper towel and nicely warm water. Works fine afterwords. I try to clean this at least every week.