I dialed 1-800-421-6699 followed the prompts, and within a minute or so was speaking to a Native, English Speaking American I could actually communicate with ! I described my problem and told her I thought I needed a new print head. She had me "deep clean" the print head and recalibrate it anyway, just to say we did. It did not fix the problem, so she is sending me a New print head, New ink cartridges, and a pack of photo paper at no charge. It should be here in about 4 days. Very quick and EASY!!!
I left my printer unused for a few weeks and the first time I tried to print the black did not print. So I bought new cartridges. I followed the troubleshooting, cleaning calibration in the manual. I even tried soaking the print head in alcohol. What is worse the printer keeps track of the number of prints to measure ink capacity instead of actual ink. The new cartridges I just bought are now reported empty an unusable even though I never printed anything. Next time try printing something once a week to keep the cartridges flowing regularly.
Just call the Kodak support help line. They found my online e-mail request and had my address already on record. They promised to send me a complete set of new print head and black and color cartridges within three days. That is exactly what I hoped for. I am looking forward to receiving the package in the mail. My faith is restored (tentatively). Good luck.
I dialed 1800-421-6699 like smartboy560 said and selected option 4 for 5000 series all-in-one printers. The technician was very helpful and kodak is sending me a new print head AND both ink cartridges free of charge. This is actually some of the best customer service that i have dealt with (or maybe i just got their employee of the month) either way my problem was fixed!
I have had the same problem I expect - not printing black. The Kodak support (lack of support) number is 0870 2430 270, normal form is to press a number for the service you want, I made 4 calls using option 2 (support for all in one printers) and was told that a technician would contact me, after waiing over a week I again phoned and chose option 3. After going through with the problem of not being able to print with black ink I was informed that a new printhead would be sent out within 5 days. I would suggest you ring the above number and go for option 3. Best of luck just keep on at them!!!
1-800-235-6325 You need another printhead. When you get the
printhead, go to the following website to install (use Explorer):
Have a Kodak 5500 All in one printer. I have clean the printheads, replace the ink cart. I can not get it to print anything only a clean page comes out. When printing the demo sheet the print is very lightl
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Verify that inkjet paper is loaded in the paper trays.
On your desktop, start the KODAK All-in-One Home Center, then select the Help [?] icon.
From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
When the On/Off light glows a steady green, press Photo and Copy simultaneously to print a demo sheet.
Is the Demo printout giving the same result?
If so, you may need to replace the printhead. This is a very common problem with this model. You have to contact Kodak to be sent a new printhead to fix the problem. You click through the support on Kodak and then they automatically send out a new print head. To get the link to this on-line support chat with the live tech support and they can direct you where to go to find this solution. I dont remember the web link they directed me to but once there I answered a bunch of questions and got a new printhead in the mail pretty quick (no cost to me) and as of yet its been fixed. Or Call Kodak: Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week. When you get the printhead, here is how to replace it: http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf
Click on this link or copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
You can email tech support for instructions or call the toll free number below. These are the instructions for my KODAK 5100 from Kodak tech support.
Thank you for contacting Kodak technical support. If you should have any questions regarding the replacement of the printhead for your KODAK All-in-One Printer, support is available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.
Please check the following information how to install it:
a) Follow these instructions for step-by-step guidance on how to remove and replace your printhead. b) If your printer is not powered on, press ON. c) Lift the printer access door and wait for the carriage to move to the center position. d) Remove any paper that may be loaded in the printer. e) Remove both ink cartridges. f) Unlatch the used printhead by pressing the button on the left. g) Lift the used printhead out of the carriage. h ) Remove the 3 plastic protective shields from the new printhead. i) Place the printhead into the carriage j) Push firmly against the back wall of the printehad until you hear a load snap. k) Intall the new ink cartridges and make sure you hear the click into position.
If you need further assistance, please contact our Kodak technical support available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.
I have severe and often different problems with my Kodak ESP-3 printer. Sometime it`s banding of the colors, then I`ll align the printhead and I`ll have a color problem or no color at all. I just talked to Kodak Customer Service by phone, 11 a.m. PST. After a few automated questions I had a live operator in less than 3 minutes. The service tech went thru some diagnostic steps with me and the printer and after about the 5th step determined I had a faulty printer head. If the green on/off light keeps blinking when it shouldn`t be, that is a sure sigh of faulty printer head, it means the printer is not recognizing the head. Kodak seems to be very aware of this problem and are sending me a new printer head UPS, free of charge. After reading some previous reviews I`m suprised how good the customer service was. Maybe I just called at the right time and got lucky.
They don't sell these in retail stores (according to Kodak Cust. Service). I had an issue where I was not able to print out black ink. Color worked, but no black. So I called 18004216699. I then Had to patiently go through all the basic trouble shooting stuff like calibration, print head clean, demo print (push the copy button and photo button at the same time), etc. Once I went through that with them and still had the same issue, they proceeded to issue me a new print head for free, no shipping charges or anything. Just did this today, but they say I should have the print head in 3 days.
For once, service worked like it should! And to boot, they are sending new black and color ink cartriages! Good job Kodak!
Return the printer to the store. I had to do it myself 3 times. First I got a 5100 with the printhead error, got a replacement the day after the scanner was producing distorted image. Upgraded to a 5300, the scanner wouldn't work at all.
To avoid problems get yourself a Canon or Epson.
We had the same problem from the 1st day! Finally I took out the cartridges, rapped them smartly a time or two, said four letter words at them and replaced them. They now show up as full and the blinky red lights went away. Don't know how long this will last...