Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer

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Kodak Printhead Question

Can anyone give me contact information for Kodak Customer Service?
I think I need a new printhead, but cannot find anyone who can help.

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  • Anonymous Apr 04, 2008

    how do I remove the print head for the kodak easy share 5500 all in one printer

  • Anonymous Apr 06, 2008

    looking for printer head

  • gumbranch Apr 09, 2008

    So where do you buy the replacement printheads?

  • Anonymous Jul 13, 2008

    I think I need a new printhead. It won't print black. Almost brand new. Was working fine and just stopped printing the black. Bought new ink cartridges, emailed Kodak and got 2 separate sets of troubleshooting instructions (neither of which worked), cleaned printhead, reset everything to factory specs, nothing works. The online store doesn't show printheads. Is there a toll free number?

  • Anonymous Jul 23, 2008

    I have the same problem, but mine is a 5500.

  • whichone105 Aug 02, 2008

    Same as others, replaced both black and color cartidges, print is smudged,prints colors but no fonts/text and message from printer reads, "replace printhead". Are they available yet? Printer is fairly new and gently used. warranty has expired, what do I do?

    Disappointed again 105

  • airplane123 Aug 04, 2008

    Same problem. Not printing black. Unable to locate replacement printhead.

  • Abby May Aug 10, 2008

    Well smartboy 560 from Kodak. If you are really smart, you will suggest to Kodak that they make the printheads available. I have had my 5300 for about 6 months, it was printing beautiful pictures up until a few days ago. I have done everything that the troubleshooting guide tells you to, and they are still coming out with a purple cast. Kodak has a major problem with these printers, and from all the complaints I have been reading from others, it sounds like sooner or later, these printers will all need a new printhead. It doesn't sound like Kodak wants to admit they have a problem. At least you did give a number to call, hopefully that will get me some results. Otherwise, I wasted a lot of money when I bought this printer.

  • oz96 Aug 12, 2008

    Got my kodak 5300 printer 8/11/08*

    I bought this machine as a remanufactured item, with all the bells, whistles and one year kodak warranty.

    Print head and software (mac would not recognize printer).

    Problems after printing the 2 test pages.

    1. I called kodak at 1800-421-6699.

    2. I e-mailed the seller to find out what the return policy is just in case the new print head did not solve the problems.

    Kodak said they would fedex a new print head. That I should receive it in 3 days. I would also receive a prepaid envelop to mail back the defective one.

    They e-mailed me a case number on the same date.

    I checked my e-mail before I got off the phone, yes it was there with the information as stated on the phone, though they spelled my name wrong, I was able to make corrections before hanging up.

    PS Call kodak 1800-421-6699, if the can not send you a new print head, you may be able to find one online.

  • Anonymous Aug 23, 2008

    11 months old 5300 aio, Quit printing black, tried 3 new ink carts, no help still won;t print black need phone number for Kodak warranty supprt.



    Thanks for any help, Rene

  • markdesousa Aug 29, 2008

    The black ink seems to print with streaks. I've tried to clean it with a cleaning solution you get with ink kits from Staples but no change. 


  • dhufham Sep 19, 2008

    WILL NOT PRINT BLACK 2 NEW INKS CLEANED IT 3 TIMES ALINED IT TWICE HELP

  • Captain514 Oct 15, 2008

    My printer want print I have had it less than a year.I tried recalibrating it BUt itstill want print. I need help to fix it.

  • Anonymous Oct 21, 2008

    Call the 800 - and Tech Rep verified print head failure and sent replacement free of charge ALSO sent color and BW cartridges !

  • whichone105 Nov 02, 2008

    Same problem, solved literary "over-nite"".

    Called Kodak 800 #, new printhead, ink, and photo paper was shipped and arrived at my front door with next day's mail. WOW and this was free, so just call them, they will make it RIGHT,

  • nickathon Nov 02, 2008

    Had this printer less than one year and now the black in will not work, cleaned the head three times. What should I do??

  • Anonymous Dec 03, 2008

    I am having the same problem as many of you, except all my photos have a blue tint that covers the whole picture. They are sending me a new print head as well. Customer service was okay- she hung up while I was still talking. (I have had the printer since last X-mas.)

  • alex2003 Dec 04, 2008

    My kodak all in one is brand new, never used before..

    I set everything up but it does not work. Keeps saying print head missing, not installed corectelly or has come loose.

    what should I do?Everything is fine I followed all the directions.

  • ruthbowels56 Dec 12, 2008

    I have the same problem as the others. I have a Kodak Easy sheare 5300 printer and it will no longer print. I have cleaned the print heads 3 times and it still will not print do I need to replace the print heads and where do I get new print heads?

  • price_elly Jan 22, 2009

    I have the same problems.Plus
    How can I get a whole page,the KODAK printer will not let me print a 81/2 by 11 page.It keeps just printing small print.

  • CSP9 Mar 17, 2009

    I need a new printhead for my 5300 AiO,otherwise its usless.I can install it ,just need one available.

  • Brianod Mar 18, 2009

    My Easyshare 5500 will not print in black. I have replaced the cartridge without solving the problem. If it turns out that I need a new print head where can I get one in the UK?

  • davidlayne Mar 18, 2009

    I have a Kodak all in One Ink Jet Printer that i bought direct from Kodak on line. It has hardly been used and the paper jams and i need to talk with customer service to see what they will do to correct the problem.




  • Anonymous Mar 22, 2009

    Printer suddenly began to now print black ink characters well/at all. Did all the deep cleaning, alignment, new black ink cartridge...everything. I had a hard time finding a number to call, so thank you for having this web link!

  • Anonymous Apr 10, 2009

    printer will not print black or red (at times) . No black prints at all i tried cleaning the printhead and nothing. HELP!!! I have so much work to do and cant get it printed this is costing me $$$

  • gail jones Apr 10, 2009

    no black prints ... cleaned printhead and still nothing.... printed test sheets nothing... i have a business to run ... HELP!!!!

  • Anonymous Apr 27, 2009

    I am now on my third printhead. It's great that Kodak provides them for free, but why don't they fix the problem?

  • Anonymous Apr 30, 2009

    I have the same problem with the blacks but I chat with the tech supp guy at kodak and after a few checks, clean printhead and reseating the ink cartridge he told me that a new printhead would be sent out within 5 days, thats one of the best tech supp I experience, recomended

  • mike mc nally
    mike mc nally Feb 05, 2014

    new printer head for kodak ESP C310 Ai0

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You can resolve problems yourself by using the online troubleshooting guide at www.kodak.com/go/aiotroubleshooting. You can even order a new printhead using this tool. Worked like a charm for me!

Posted on Sep 20, 2008

  • telephony Sep 20, 2008

    You can obtain a new printhead using the online troubleshooting guide at www.kodak.com/go/aiotroubleshooting

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I dialed 1-800-421-6699 followed the prompts, and within a minute or so was speaking to a Native, English Speaking American I could actually communicate with ! I described my problem and told her I thought I needed a new print head. She had me "deep clean" the print head and recalibrate it anyway, just to say we did. It did not fix the problem, so she is sending me a New print head, New ink cartridges, and a pack of photo paper at no charge. It should be here in about 4 days. Very quick and EASY!!!

Posted on Aug 31, 2008

  • Hoser
    Hoser Aug 31, 2008

    One of the earlier suggestions said the button for printhead removal is on the Right side of the carriage. That is incorrect. The button is located in the upper Left corner as shown in this excerpt from Kodaks own PDF file. It can be found by opening your 5300 AiO software, clicking on the "?" in the Menu bar,and then clicking on "User Guide". The following pictures are taken from Chapter 7, page 75 and 76.

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Cmon people...Stop complaining and fix issues. The number is 1800-421-6699. And most printers are still under warranty so printheads are not for sale quite yet.

Posted on Jul 14, 2008

  • Matt D Jul 15, 2008

    Remove the printhead by first removing the ink cartridges. Then push straight up towards the ceiling in the back right hand corner of the newly exposed black carriage. There will be a little lip at the back that has a button which must be pushed. After that, pull the tray out by tilting it forward and pulling it out.

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I left my printer unused for a few weeks and the first time I tried to print the black did not print. So I bought new cartridges. I followed the troubleshooting, cleaning calibration in the manual. I even tried soaking the print head in alcohol. What is worse the printer keeps track of the number of prints to measure ink capacity instead of actual ink. The new cartridges I just bought are now reported empty an unusable even though I never printed anything. Next time try printing something once a week to keep the cartridges flowing regularly.

Just call the Kodak support help line. They found my online e-mail request and had my address already on record. They promised to send me a complete set of new print head and black and color cartridges within three days. That is exactly what I hoped for. I am looking forward to receiving the package in the mail. My faith is restored (tentatively). Good luck.

Posted on Oct 30, 2008

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800.421.6699 help available 7 days a week from 8am to 12midnight EST

Posted on Oct 22, 2008

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I dialed 1800-421-6699 like smartboy560 said and selected option 4 for 5000 series all-in-one printers. The technician was very helpful and kodak is sending me a new print head AND both ink cartridges free of charge. This is actually some of the best customer service that i have dealt with (or maybe i just got their employee of the month) either way my problem was fixed!

Posted on Aug 12, 2008

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I have had the same problem I expect - not printing black. The Kodak support (lack of support) number is 0870 2430 270, normal form is to press a number for the service you want, I made 4 calls using option 2 (support for all in one printers) and was told that a technician would contact me, after waiing over a week I again phoned and chose option 3. After going through with the problem of not being able to print with black ink I was informed that a new printhead would be sent out within 5 days. I would suggest you ring the above number and go for option 3. Best of luck just keep on at them!!!

Posted on Mar 31, 2008

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How is the printhead removed? Thanks.

Posted on Mar 28, 2008

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1-800-235-6325 You need another printhead. When you get the printhead, go to the following website to install (use Explorer): http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=13950&CID=go&idhbx=printheadsupport&pq-locale=en_US&_requestid=5618

Posted on Mar 08, 2009

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Have a Kodak 5500 All in one printer. I have clean the printheads, replace the ink cart. I can not get it to print anything only a clean page comes out. When printing the demo sheet the print is very lightl

Posted on Dec 13, 2008

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I also tried Option 3 and was told she doesn't deal with that!

Posted on Aug 08, 2008

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If you will clean the printhead make sure its always deep clean and also you need to calibrate it also. I know you already familiar how to do it since you already contacted the Customer support.

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Clean the printhead, then print a demo sheet.
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  3. From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
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Is the Demo printout giving the same result?


If so, you may need to replace the printhead. This is a very common problem with this model.
You have to contact Kodak to be sent a new printhead to fix the problem. You click through the support on Kodak and then they automatically send out a new print head. To get the link to this on-line support chat with the live tech support and they can direct you where to go to find this solution. I dont remember the web link they directed me to but once there I answered a bunch of questions and got a new printhead in the mail pretty quick (no cost to me) and as of yet its been fixed.
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Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week.
When you get the printhead, here is how to replace it:
http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe





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Thank you for contacting Kodak technical support. If you should have any questions regarding the replacement of the printhead for your KODAK All-in-One Printer, support is available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.

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If you need further assistance, please contact our Kodak technical support available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.

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