Question about Audio Players & Recorders

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I have an RCA RTD315W and it's new. At times the sound will randomly cut in and out and i don't know why. Why is this and how do i fix it?

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  • susanbea57 Apr 26, 2010

    I think it has something to do with the cables, and possibly the HDMI Output. The cutting in & out was while we were watching a blue ray DVD in a connected blue-ray player.

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  • Master
  • 19,396 Answers

Hi.

Check connection cables and connected devices, like DVD, receiver box etc.

If a connected device is defective, or if connection cable is bad, this can cause the TV audio going on and off randomly.

If you are using an home theater system, check audio cable to system and cables from system to speaker.

If possible test the TV using only an external aerial connected to the back of the TV, and the TV internal speakers. If the problem still occurs, then the TV is faulty.

Also try plugging in and out headphones (if headphones connector is present). Try to understand if you get same problem using headphones, this will point at a common fault concerning internal speakers connectors.

In that case call RCA at the number listed on the owners manual , if the TV is new, then it will be replaced or repaired under limited warranty terms. Before agreeing the repair RCA will ask you to perform a test similar to the one I told you (test TV stand alone).

Posted on Apr 26, 2010

  • Ginko
    Ginko Apr 26, 2010

    Hi.

    As said you need to isolate the problem, finding out if the problem is wires, TV or connected device. To this purpose just guessing is not enough.

    Test if you get the problem with TV stand alone.

    Test connecting the BRD player on a different cable (eg use AV cables for testing).

    If the problem is the cable, replace it.

    If the problem is either device, contact the manufacturer and have the device fixed under warranty.

    There is no setting that can cause audio coming and going randomly, one of the three parts is faulty.

    Regards.


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