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GE Microwave turning plate not rotating & food is not heating up.

GE make model JTP86B0F4BB 5 years old

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

MicrowaveSvc
  • 9047 Answers

SOURCE: Microwave does not heat food placed in the center of the turntable. Leaves a cold spot in the middle of the food.

This is normal. That's why I always recommend to my customers that the food be placed slightly off-center on the turntable. An analogy I refer to is stirring paint: If you stir paint with a stick by simply rotating the stick in the center of the can, it's far less effective than pulling the stick around an imaginary circle halfway bewteen the center and the edge.

Posted on Sep 15, 2006

SOURCE: Glass plate turntable won't spin any more

If you are a handyman or good with tools, its a do it yourself job. But first open it up and check if teh belt has snapped or just slipped off. The belt will just cost you a few bucks.

Posted on Jan 11, 2008

  • 21 Answers

SOURCE: Microwave not working, please suggest

Your magnetron tube has failed. According to the warranty on the Profile Series microwave ovens, the magnetron is covered for 5 years from the date of purchase, but labor is not included. I would call GE Customer Service and when they ask for the model number (which begins with JVM) and the serial number, be sure to give the date of purchase as the date you closed on your house. If they insist upon charging you for a service call and labor, I would call my builder's Customer Service Department and demand (very nicely) that they intervene with GE to waive the service and labor charges. That worked for me (Lennar Homes).

Posted on Aug 07, 2008

MicrowaveSvc
  • 9047 Answers

SOURCE: Microwave is not working

Yes. This is usually caused by either a bad door switch, a loose door switch mount, or occasionally a misaligned door hinge.

Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 08, 2008

  • 3 Answers

SOURCE: Food won't heat up

Hello, I had the same problem, and just fixed mine. Start by turning on your microwave (on mine, the light turned on and timer worked, but the fan nor the plate turned)... push the door upward and see if the microwave turns on... (mine did). so far so good. open the door and take the upper hinge cap off with flat head screwdrive. take the door off and place a small washer on the bottom hinge, put the door back on. your microwave should be good now. essentially, the door just needs to be pushed up a bit so it will work.
good luck, hope that works for you...

Posted on Jun 01, 2010

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Here is a tip that will help you to figure out what is wrong with your Microwave Oven....

Basic Microwave Oven Troubleshooting Tips

heatman101


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Your magnetron tube has failed. According to the warranty on the Profile Series microwave ovens, the magnetron is covered for 5 years from the date of purchase, but labor is not included. I would call GE Customer Service and when they ask for the model number (which begins with JVM) and the serial number, be sure to give the date of purchase as the date you closed on your house. If they insist upon charging you for a service call and labor, I would call my builder's Customer Service Department and demand (very nicely) that they intervene with GE to waive the service and labor charges. That worked for me (Lennar Homes).

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