Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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How do I scan?

How do I use the scanning feature on the Brother MFC=490CW?

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Hi there
No problem all the way from Wales UK for you.

I have put a PDF files on my website for you to download.

Just click on the links it will download for you.
It got all you need to know in this file.
You can read it on site and print it strait off the website or save it to your PC then print it out.

Click LINK=

You will need a adobe reader to see this file If you not got an Pdf reader you can download it off this link free.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Apr 26, 2010


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Posted on Jan 02, 2017

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SOURCE: Brother MFC-490CW won't scan

I have had this problem with multiple different Brother products and this has worked for me every time providing your network is up and running.
Reason behind problem: Brother uses a Network Name for the device for access to the printer by the TCP/IP Port, occasionally your dns cache will hold the incorrect IP address for the printer and you need to force the network name to point at the correct IP.
**Note the steps to find your printer IP may change depending on the model of your printer but you can find out where it is in your manual if this doesn't work.
1. On your printer press the menu button. 2. Naviagate to LAN -> TCP/IP -> IP Address 3. When you press ok on IP Address it should show the printers current IP at the top of the page. It will look something like keep a note of this. 4. Back on your computer go to Control Panel 5. Open printers (this may vary slightly by operating system) 6. Find your Brother MFC and right click on it. Then press Properties. 7. Click on the Ports Tab. 8. Select the port that has a tick next to it and press Configure Port... 9. Note down the Port Name: It will be something like BRN_984B5C 10. You can now close all of the printer windows. 11. Open File Explorer 12. Go to C:\Windows\System32\drivers\etc\ 13. There will be a file called hosts (no extention) double click on it and choose Notepad to open the file. 14. At the bottom of this document after all the other text you will need to type in the following (using the information we have found): BRN_984B5C 15. Close and save the file. As you are in Vista you may have some funky UAC windows asking if you are sure you want to save etc. etc. just say yes.
That should do it, your printer will now be able to scan, print & fax from the printer and the printer will be able to find you if you do the same from it's menu.
Hope this helps.

Posted on Oct 29, 2009

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2 way on how to scan.

1. Put the document either in the top feed or in the glass scanner. Press SCAN button in your printer and then navigate and choose save AS PDF or OCR or FILE.

2. Go to the scanner icon located in your computer and then put the document to be scan and then press scan button.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

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My scanner/faxer won't scan for my mfc-490cw brother product. I always have to reset it and push 20 buttons so I don't remember how to do it. Can you help?

I have the same problem. It was working fine, then after not using it for a few weeks, all the sudden I couldn't scan. I'm hooked up wirelessly through my router. I can initiate a scan both from my PC and from the scanner itself, when initated from the scanner my PC responds and shows the progress bar, and the scanner actually scans. However for some reason no data is being sent back to the PC. And after a few minutes I get an error message saying that communication was lost (or something like that) error TW007. Yesterday I called into brother support and was on the phone for an hour and a half. they walked me through verifying connectivity, uninstalling and reinstalling the software and drivers, but to no avail. In the end we made no progress. I can print without a problem, and fax and photocopy. But for some reason it seems that the scanner is not transmitting the information back to the computer, even through the connection was established and the computer is waiting for the data.

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Display reads "connecting to PC" nothing happening

Was this function working fine before? When you choose Scan => To Email, what the device actually do is launch the scanning software and scan it and save to temporary folder THEN open your default OUTLOOK email account and creates a new mail with the scanned file attached to it. So it could be a scanning software error or low in memory since the process requires an amount of memory.

So you better try to Scan => To File and see if the scanning completes. If you have problem with it, then try to reinstall the program of your printer and scanner in one.

Nov 01, 2009 | Brother MFC 490cw Color Inkjet...

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My brother MFC-490CW all of sudden will not send or receive faxes it scans and dials like its going to fax but then it goes into telephone mode

Some guesses - phone line connection bad at the printer. (Connect the wire to a phone and confirm dialtone).

Software blip... Reload the drivers from the CD.

No other suggestions right now... keep us informed!!

Oct 12, 2009 | Brother MFC 490cw Color Inkjet...

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I try to scan and it says check connection

Is it set up to scan to a file on a computer or are you simply scanning to fax.By the error message its looking for a location to dump the files or pages it has scanned.Look at your destination.
good luck

Oct 12, 2009 | Brother MFC 490cw Color Inkjet...

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