Plustek OpticPro 9630P Problem
By Ranny - usenet poster
Yesterday, I bought a brand new Plustek 9630P scanner which I must say
works very well. Except for one thing. Whenever I place a photo on the left
edge of the scanner (or if a picture is large enough to reach that far),
the scanned image comes out with a transparent yellow strip down the side,
over part of the photograph. I tried several different photos, and all had
the same problem. I then looked at the lamp which passes beneath the glass
and noticed that it is not exactly straight. I don't know if this could be
the problem or not.
I really need to know what may be causing the problem as soon as possible.
works very well. Except for one thing. Whenever I place a photo on the left
edge of the scanner (or if a picture is large enough to reach that far),
the scanned image comes out with a transparent yellow strip down the side,
over part of the photograph. I tried several different photos, and all had
the same problem. I then looked at the lamp which passes beneath the glass
and noticed that it is not exactly straight. I don't know if this could be
the problem or not.
I really need to know what may be causing the problem as soon as possible.
Solution #1
posted on Aug 10, 2005
Janice - usenet poster
Rank:
Apprentice
Rating: 0%, 0 votes
ApprenticeRating: 0%, 0 votes
We have seen this problem before and the easiest way to solve that problem
is to do the following.
1. Shut down your machine
2. Unplug the scanner's power from the back of the scanner
3. Unplug the scanner's data cable from the back of the scanner
4. Leave disconnected for roughly 30 seconds
5. Reconnect everything and turn the computer back on
That should solve your problem. I read one of your other postings about
the scanner making a noise when starting to scan. That is normal because
the scanner does make sure that it is aligned properly so you get a great
scan every time.
Matthew Juhl
Plustek USA
Technical Support
http://www.plustekusa.com
http://www.plustek.com
N. Sherah <s @interlink.net.au> wrote in article
<01bc94b5$21a0a9a0$668c37cb@Shera>...
is to do the following.
1. Shut down your machine
2. Unplug the scanner's power from the back of the scanner
3. Unplug the scanner's data cable from the back of the scanner
4. Leave disconnected for roughly 30 seconds
5. Reconnect everything and turn the computer back on
That should solve your problem. I read one of your other postings about
the scanner making a noise when starting to scan. That is normal because
the scanner does make sure that it is aligned properly so you get a great
scan every time.
Matthew Juhl
Plustek USA
Technical Support
http://www.plustekusa.com
http://www.plustek.com
N. Sherah <s @interlink.net.au> wrote in article
<01bc94b5$21a0a9a0$668c37cb@Shera>...
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