Question about Motorola Mobility RAZR V3

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My screen display no longer lights up--completelly black! Phone still can accept a message. Don't understand how to get the lighted screen back!

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We bought motorola razor v3 pink two weeks back in offer it was worked only for 4 days after that suddenly the display got struck, but we can receive message, but can't make calls, but we can hear incoming messages sound only, we shocked because it is new phone give us solution.

paju.

Posted on Apr 27, 2010

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Since it is a flip phone i guess your flex is damaged or your screen is faulty.You need to first change the flex or check whether the cord is well connected.

Posted on Apr 26, 2010

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Display went from extremely dark to complely black


Hello there.
I understand that your Notebook is not showing the display lights. To isolate the issue please do the following troubleshooting steps.

1) Check the display with external monitor. If the external monitor is showing the display then the problem is with the LCD screen. If the external monitor is not showing the display then the problem is with the display card.

2) If you have any torch light or a cell phone , try focusing the light on the LCD screen after the Notebook is powered on and check whether you are able to see the texts and images on the LCD. If you are able to see the images and texts then it is the problem of the LCD back-lights. The lights which glow at the back of the LCD panel are not working.

If your Notebook is under warranty HP will repair it free of cost.

Contact HP customer chat center for more information regarding the details of the repair and the procedure for sending the Notebook to HP in case of repair.

For contacting HP chat support click on this link or copy and paste it in address bar of a web browser.

http://welcome.hp.com/country/us/en/contact/chat_1.html

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