Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune software will not open

I am running xp sp3 and i just did a system restore. Now my zume software will not run. When i clickon the icon, i get the loading mouse pointer, then it goes off and the program does not run. when i go to run in the start menu, put in "zune.exe". in the task manager it shows it come up for a second,then the process dissappears. I have uninstall and reinstall 4 time , no luck .I have check all suggestion ever thing ok.This issue was before i installed sp3.To day i unstalled zune again, but this time i installed version 1.0 from cd that can with zune device, it will open.but when i plug the zune device in ,it state "to start, update the zune software on your pc." I went to windows update and downloaded version 2.3, but when it said launch nothing came up. Everthing is same as before.

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  • 8 more comments 
  • misticojulio May 19, 2008

    i can't open the program "zune", when i try to open the program the computer don't open.

  • djeter93 Nov 30, 2008

    my zune software will not open

  • lnchan2 Dec 15, 2008

    I had to do a system restore and ever since then when I try to start the Zune software it says that it has encountered a problem and needs to close. I have uninstalled it and re-installed it and it still does not work.

  • Anonymous Dec 26, 2008


    I restarted my pc and then down loaded the newest versions. when I installed it told me that the installation was successful. But when I click on the zune icon it says I have an error. I reinstalled and re downloaded 10 times but still it does not work. This sucks.

  • krazybalkan Jan 31, 2009

    software does not open, reinstalled it thousand times and it doesn't help, zune charges but can't sync any new songs:(

  • adioskate14 Feb 20, 2009

    my zune will charge, but the media player will not open so i cant put any new songs or anything onto it....

  • Anonymous Feb 24, 2009

    I did a SDFix program to try to get rid of trojans and worms and now Zune wont open??

  • mikefj Mar 06, 2009

    We are NOT trying to format the player. The Zune software will not open! Cannot do anything with the Zune itself because the program will not start!
    Help would be great!

    I have uninstalled, reinstalled the Zune software. Installed ALL the latest MS updates, installed the latest .NET files.

  • adripuntocom Apr 18, 2009

    I also have windows xp sp3 and have the same problem. I've updated
    microsoft and tryed uninstall and reinstall 3 times and it installs
    fine, but when I click it, it doestn't open.. no erros, just the
    sandclock for a second and nothing happens. The computer detects the zune and it charges but the program just won't run. Idon't know what to try anymore, please help me!



  • dustykinney4 Apr 24, 2009

    cant log into market place

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  • 8,596 Answers

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

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Posted on Jan 02, 2017

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