Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune software will not open

I am running xp sp3 and i just did a system restore. Now my zume software will not run. When i clickon the icon, i get the loading mouse pointer, then it goes off and the program does not run. when i go to run in the start menu, put in "zune.exe". in the task manager it shows it come up for a second,then the process dissappears. I have uninstall and reinstall 4 time , no luck .I have check all suggestion ever thing ok.This issue was before i installed sp3.To day i unstalled zune again, but this time i installed version 1.0 from cd that can with zune device, it will open.but when i plug the zune device in ,it state "to start, update the zune software on your pc." I went to windows update and downloaded version 2.3, but when it said launch nothing came up. Everthing is same as before.

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  • 8 more comments 
  • misticojulio May 19, 2008

    i can't open the program "zune", when i try to open the program the computer don't open.

  • djeter93 Nov 30, 2008

    my zune software will not open

  • lnchan2 Dec 15, 2008

    I had to do a system restore and ever since then when I try to start the Zune software it says that it has encountered a problem and needs to close. I have uninstalled it and re-installed it and it still does not work.

  • Anonymous Dec 26, 2008


    I restarted my pc and then down loaded the newest versions. when I installed it told me that the installation was successful. But when I click on the zune icon it says I have an error. I reinstalled and re downloaded 10 times but still it does not work. This sucks.

  • krazybalkan Jan 31, 2009

    software does not open, reinstalled it thousand times and it doesn't help, zune charges but can't sync any new songs:(

  • adioskate14 Feb 20, 2009

    my zune will charge, but the media player will not open so i cant put any new songs or anything onto it....

  • Anonymous Feb 24, 2009

    I did a SDFix program to try to get rid of trojans and worms and now Zune wont open??

  • mikefj Mar 06, 2009

    We are NOT trying to format the player. The Zune software will not open! Cannot do anything with the Zune itself because the program will not start!
    Help would be great!

    I have uninstalled, reinstalled the Zune software. Installed ALL the latest MS updates, installed the latest .NET files.

  • adripuntocom Apr 18, 2009

    I also have windows xp sp3 and have the same problem. I've updated
    microsoft and tryed uninstall and reinstall 3 times and it installs
    fine, but when I click it, it doestn't open.. no erros, just the
    sandclock for a second and nothing happens. The computer detects the zune and it charges but the program just won't run. Idon't know what to try anymore, please help me!



  • dustykinney4 Apr 24, 2009

    cant log into market place

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1 Answer

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  • Master
  • 8,596 Answers

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

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Posted on Jan 02, 2017

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I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

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