Question about SanDisk Sansa c240 MP3 Player

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Sansa c240 isn't being recognized by the computer...but...

There's more to this: My brother has a Sansa c250 (a 2GB), while I have the Sansa c240 (a 1GB); we both use the same computer (a Windows XP). His mp3 player is recognized by the hard drive, but mine isn't.I seriously need help with this, it's irritating!

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  • Anonymous Mar 26, 2008

    I have not checked into this much on my issue since mine is a piece of **** to start with refurb. It was cheap didn't think it would be like this, Its not a big deal to me but the fact it has 1 gig on it I can't touch becuase the computer does not know it exists. My PC has a slot for my SD cards, so I just put the micro SD converter in and load my music on manually with my pictures and then toss it into my mp3 player. I have 5 gigs of cards because I have multiple blackberries, but I don't think they should be selling a product that has such a defect. especially since I paid 34 for this one and its issue is still the same they tried to fix last time.

  • Jean Sintulaire May 11, 2010

    What version of Windows media player do you have?

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 23, 2008

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1 Answer

Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?


It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

Jun 06, 2010 | SanDisk Sansa c240 MP3 Player

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The software/firmware of the player is going to need to be updated. You can download the latest drivers from the sandisk website so pc recognizes it, then download the software/firmware update and transfer it to the player

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My computer doesn't recognise my sansa 260.


Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard ths should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC
Recovery Mode may also allow your computer to recognize the sansa
lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software when finished disconnect

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Sansa c240 and a 4 GB Micro SD HC card.


Sansa C240 can only read SD cards that are NOT SDHC - that means it can only read up to a 2gb Micros SD card.

Jun 05, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

MP3 player not recognized


go to www.sansa.com click on support and choose your model. Find which question pertains to you and there should be several solutions for you to try.

Mar 31, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

How to I start the c240 up it My computer doesnt


On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also).
I also suggest that you check out RockBox. It's an alternative operating system for portable media players and they have a version for the Sansa C240. It will give you some additional functionality.
As far as I can tell, to copy files to the microSD card (if you're using one) you have to use a media card reader, then insert the card into the C240.

Mar 17, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

SanDisk Sansa c240 1gb driver problem for vista


try using sansa media converter you need quicktime player for it to work

Jan 25, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

I have sansa c240 mp3 player but my pc with windows 98 did not recognize it


If you have windows 98, you probably have older than windows media player 10. You need windows media player 10 or newer, as it says on the package in the fine print. I had windows media layer 9, and I had to use my sister's computer to work with my player. I know its frustrating!!!

Jan 20, 2009 | SanDisk Sansa c240 MP3 Player

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Repair


my sansa is not coming up on my computer. i have a 250 and it picks it up right away.

Sep 15, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

My computer doesn't recognize the Sansa c240


The songs are in the wrong format - convert them to mp3
Read my "Tips and Tricks" on song formats for more detailed info

Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

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