Question about Kenmore 12.8 cu. ft. / 362 liter Chest Freezer 13312

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Frosting up in the freezer and not cooling in the food compartment kenmore 363.9557852

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It sounds like you have a defrost problem.

All the cooling for both sections takes place in the freezer behind the back wall. A fan back there distributes the cold air throughout the freezer and fresh food section. Every 8 - 10 hours a heater comes on for about 20 minutes to eliminate the frost from the evaporator coils back there. If this defrost cycle fails the frost will build up to a point of no air flow so the fresh food side and most of the freezer start to warm up.

The best way to take care of this is to turn it off and unload the freezer, take the shelves out and the screws holding the back panel inside the freezer out. Remove the back panel from the freezer. Use hot water and a hair dryer to unthaw the ice and frost, you will need lots of towels as the melting will bring lots of water on to the floor. Once the frost is gone you will need to install this part WR51X443. The picture below shows it. The kit contains new heaters and thermostat.

frosting up in the freezer and not cooling in the - bfb6902.jpg

Posted on Apr 26, 2010

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