Question about Arris SURFboard SB5101 Cable Modem

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About two weeks ago i noticed that are internet started getting slow and about a week ago the internet would work for a second and the modem would have to go through the boot up and it would work for one more second then shut off and go through the whole thing again now all the lights flash on it and it wont do anything

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  • 68 Answers

Please talk to OEM. Modem is faulty either firmware needs to be updated.

Posted on May 03, 2010

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Posted on Jan 02, 2017

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1 Answer

Apple tech said to contact arris, modam not working/slow speed 2.0 mbps! help


hi Jim.
Check your modem speed
  1. Open up a web browser such as Internet Explorer, Firefox, Chrome, Safari, etc.).
  2. Type http://192.168.0.1* in the address bar, and hit Enter.
  3. Select Modem Status and locate the rate (downstream/download or upstream/upload). If you don't see Modem Status, troubleshoot as if your speed test is less than 100%.
  4. Compare your results to the Internet speed which you subscribe. If the modem speed test shows your speed is slower than the speed to which you subscribe, you can explore these articles for further troubleshooting:
  5. Note: Your speed can be affected by changes in network traffic and usage, which will usually vary across days and the time of day. To get the most accurate reading, run the speed test more than once, including different times of the day and different days of the week.
  6. or go to this link.
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modem not working slow speed 2 0 mbps Google Search

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Hi try to test your internet connection by using a a eithernet cable and directly pluging into you router and computer. If your connection works fine with that connection then try to reset your router back to factory settings and use a new password just in case someone has been bumming off your wifi. also contact your service provider to have them ping your system, they can test the connection from their end.

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1 Answer

My modem randomly resets and no internet.


either the modem is going out or its a problem with your internet provider. before calling to complain to the internet provider. run down to your local walmart or electronics store and pickup a modern if you have the same issue its your internet provider.

i delt with a modem that was causing a similar issue. the problem ended up being the modem was running hot. i modified the case and added an external fan and the problem went away.

hope this helps. good luck
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If your wireless connection is working fine 2 wks ago then you may also try to run system restore

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The first thing i would do is try to get hold of another router to test on that line to make sure the problem is not with the telephone line or even connecting to the ISP, if you dont have a problem with the second router it is safe to assume the router is at fault, in this case i would reset to factory conditions and then try again, if the problem continued i would go to the zoom website and look for a firmware upgrade.

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1 Answer

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Have you tried the reset feature, small button near the power port.

Hold it down for thirty seconds with the unit unplugged. If that doesn't work you may need to buy a new router as something may have failed some time ago and just not been noticed until it was turned off.

Try the reset, but I suspect whatever killed your modem likely killed the router at the same time.

Hope this Helps FixYa,

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You probably need to have linkages at transmission lubricated. There is one that controls throttle valve which tends to seize up on a regular basis. When it starts to seize, you will notice it staying in lower gear longer before it shifts up, and sometimes it will shift down hard when slowing down to stop.

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it is the timer or, it may be a short of some kind

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