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Cannot receive picture messages. Bought an

Cannot receive picture messages. Bought an unlocked phone and am using Viaero Wireless.

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You will need to contact your service provider so that they can give you the proxy that you need. Sometimes it works and sometimes it doesnt. It is the risk of purchasing an unlocked device. Sorry.

I hope this answers your question.
Thank you for visiting FixYa for your solutions.
Susan
PS - Please be sure to leave positive feedback :0)

Posted on Apr 26, 2010

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I have an AT&T LG VU 920c phone that is unlocked. It is set up to utilize AT&T internet and mms. I need to set it up to access the internet and send/receive mms for Viaero Wireless. I have been...


Hi, you need to ring your service provider you are now using and ask them to send you the correct mms and internet settings, tell them you dont want the support all you need is the settings for their network

you need to say to them the phone was on another network and you have had it unlocked as you want to use the network your trying to get the settings for, these settings are universal across all phones so the settings for that phone would be the same settings as anothr phone any make or model, so just tell them you have put the sim card into this phone and you now need to get the settings for mms and internet.

They will send you these settings via an email and they will not charge for this, when you put one of their new sim cards into a phone it will automatically send the settings to you via txt message so you need to tell them the phone has the settings on it from the old network, how ever if you stress to them that you prefer their network and have been a regular customer they should send you the settings, they cant charge for this but you will need to tell them that the phone accepts the sim card and you can make calls from it but all you need is the mms and wap settings sent to your phone.

Once they have sent you these your phone will ask you update so you choose update and it will then store the new settings on your phone and you should then be up and running in no time.

So give them a ring and say you have paid to unlock the phone and you need to update the phone to the latest mms and wap settings, tell them that you want to use their network.

they cant refuse to send you the settings if they do ask to speak to a manager as the settings are universal across al phones so dont ask for support just tell them to send you the mms and wap settings to your phone number so you can send and receive picture and media messages and use the internet.

You could also try looking on your service providers web site as a lot of service provider have these settings on their that you can send to the phone yourself so its worth loking, how ever not all the service providers offer this service but most do so have a look at their main site.

let me know how you get on or if you need further assistance ok

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If you bought it on ebay it might be generic and not have the proper settings set up for it for the MMS system. Example( if you bought a at&t phone that has been unlocked and are using it for T-mobile it might not have the settings for Tmobiles mms. So you would have to set it up to pick it up) your best bet would be to contact your wireless provider to help you with the settings. Some providers have whats called a Wireless configurator that is on the official site.

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I will suggest contacting your service provider.
lets say if this phone was from cingular and it got unlocked, and then you try to use it with a T-mobile Sim card. chances are that the phone will not function with all T-mobile features. and this because the unlocked phones may still have internal settings from its previous carrier. " If Any" or just need updates for the current service provider. so it will be good to contact your service provider and ask them if they can provide any updates for this phone to send and receive picture messages.
Any questions Please ask.
Thanks

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