Question about HP Computers & Internet

1 Answer

Hp Pavillion Laptop dv9657em no output at all ?????????

Purchased from PC world cost of £699,exactly 13 months later, I was using it and after returning from making myself a drink, was suprised to see the computer was off,I did think that the electric must have gone but it hadn't, I then tried to restart my laptop but nothing was happening, I tried a few more times but after a few flashing blue lights flickering on then off , nothing happens at all now . as not under warranty had an estimate and diagnosis to fault and was told there was some burnt/ overheated components in the laptop,an estimated cost to repair the laptop was £300/'£350. About 2 months later I received a recall letter from HP warning of faulty batteries that could cause a fire hazard whilst in use, it was admitted that this could have resulted in my laptop being damaged, I was asked in the letter to return the battery and that it would be replaced free of charge.
Having been in touch with HP they are not even willing to meet the cost halfway, so unless someone can identify which parts I will need and where I might be able to get them at a reasonable price then I cannot see it being cost effective to repair, as they have come down so much in price, would really appreciate the help at identifying the damaged components and there location otherwise I will have to start saving again for another laptop, which might I say is going to take me at least 6 months, so am waiting in anticipation for a miracle I know !!!!!!!

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 47 Answers

It is hp's responcibility and you are probrably entitled to repair with all your documentation, but your problem is you are dealing with people who are reading a script. need to keep trying to reach someone with the authority to do something. try calling coporate hq and ask for customer service or get a lawyer who is willing to bully them a little and he will make his money on thier end.

Posted on Apr 30, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Need to factory reset hp laptop HP pavillion touch smart 15 notebook?

Do you have a start up disc that come with the device? If not you would have to obtain whatever OS you have on a disc. then you can do a re-installation and use the key that should be on the bottom of your laptop. If you don't have a key then you may have to purchase one. My shop would charge between 50 and 150 dollars to repair your machine.

Feb 09, 2014 | HP Computers & Internet

1 Answer

HP Pavillion G7 speakers blown?

If the computer was purchased new, you do not want to tear into it. Doing so would void your warrenty. I would recomend you call HP support, since the computer would have a 1 year warrenty. Let them trouble shoot it, they will most likely send you a box to return the computer for repair.

Mar 21, 2012 | Computers & Internet

1 Answer

I accidentally used a different adapter that was meant for my music gear (preamp to be exact) and I plugged it into my laptop and now my laptop won't come on. The dc input (the circle part where you plug...

what adapter, plugged into where.?
we cant no guess what you own, post photos.
or what preamp and exactly what jack.
well get it repaired in a repair shop for PCs'
millions of the world wide, even HP has many shops.

so the Laptop has as set of 3.5mm round phone jacks
Line in
Line out
you plugged is something over 100mV to this jacks, ?
there are more jacks, im not typing them all,

Dec 04, 2017 | HP Pavillion dv9740us Notebook

1 Answer

How cain i connect my laptop Hp pavillion dv 1000 to TV

you can purchase a usb device with TV outputs. look on ebay or purchase one from your local PC retail shop.

Apr 16, 2010 | HP Pavilion dv1000 Notebook

2 Answers

HP Pavillion Entertainment PC overheating and turning itself off. Tried to to buy a Gear Head external fan to cool but not helping. What to do?

Mine got so hot the Motherboard burnt up and cost $300 to fix. It still gets hot and I use a cooling fan. This is REDICULOUS!!

Sep 21, 2009 | HP Pavilion dv7-1132nr Notebook PC

3 Answers

Using the touch buttons on my hp pavillion laptop opens excel

you have configure the excel that work with the touch buttons. right click the excel on the desktop and click on properties,you will see shortcut key: type none and click OK.

Aug 10, 2009 | Microsoft Excel for PC

2 Answers

Lambda lexicon sound problems: is vista the cause?

I have had the same problems with the lambda driver ...they just posted a new installer on the lexicon website which fixed me up...try it.

Jul 16, 2008 | Lexicon Lambda Usb Desktop Recording...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

66 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides