Question about Whirlpool Duet GHW9150P Front Load Washer

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Lost power during cycle. now I get F11 error code and it wont drain/spin

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1. Unplug washer or disconnect power. then plug back in after 1 minute. See if that works. there really is no 100% way to diagnose. sounds like the ctrol board in the top back needs to be replaced.
if you are mech. inclined you can follow this procedure.

2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing the
MCU connectors.

Posted on Apr 25, 2010

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Hello
Un plug washer for a min.Plug back in,Restart wash cycle from the begining.

Posted on Apr 25, 2010

  • mpcheesman1
    mpcheesman1 Apr 26, 2010

    Im sorry,try hitting pause and cancel twice also.

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1 Answer

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Hi Shaun, I just found (and watched!) a good youtube video which may help with your problem regarding the F11 code, link follows below.
Trust this helps, best regards Alan
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The F11 error can be difficult to resolve even for us technician's.

The F11 error occurs when the central control and motor control don't talk to each other.

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The water wont drain and has a code in think is'ts Cu I think its the control panel any suggestion. We accidently shut the water off during s cycle to fix a sink, since then it wont work,


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If you remove the wash load and place the washer in a Spin Only cycle it should complete the cycle and drain the machine. You can turn on the drain pump in Service Mode also but this is the quickest way for now.

Please confirm the error code and the machine model number. If you want help to DIY the fix I can help. you but you need to move to another forum. You can't get the Service Manual from this forum and I can't find my post most of the time. This forum is not really well thought out for DIY owners.

See this post 5th post down I the issue and fix if you are taking unballance errors in Spin Cycle

You can get the Service Manual from this location........Rich

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My Whirlpool GHW9100L was tripping out with a F11 error during the rinse/spin cycle as the unit was ramping up to spin speed with a small load in the wash bin. I reset the unit several times after...


Hi.

In your case the problem is more likely a worn connector or a defective board.

F11 is communication error between CCU (main control unit) and MCU (motor control unit - additional control module connected to motor and to CCU, located in a sealed box inside the washer).

This usually means that either CCU or MCU is defective. In some case the connectors or the wiring harness connecting the two modules is the problem.

The tech sheet says:

F11:Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
Solution:
* Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
* Check the Drive system for any worn or failed components
* Check MCU
* Check CCU
* Check Motor
* Check Wire Harness

The wiring harness is tested using a multimeter to ensure that there is continuity between the MCU and CCU connectors. If a single wire is good it will read zero Ohms (closed) from contact to contact.
Motor is tested reading Ohms, it must be read about 6 Ohms on three different pairs of contacts.
Drive system in motor is checked observing if any of the parts are broken.
MCU and CCU are tested reading volts during operation and testing at component level. The testing must be done by a tech. Check CCU to see if there is any sign of failure (eg burnt spots).

Most of the time the problem is CCU. Trick to repair it include testing and eventually reheating the solder joint of the two on-board relays, cleaning connector contacts with circuit cleaner solution. This in case that the problem is CCU.

Disconnect the unit from power for five minutes as first test. This will reset CCU.

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