Question about Sony Cyber-shot DSC-W120 Digital Camera

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Lens area goes in and out severel time and than says turn off

I dropped my camera and the lens goes in and out like 5 times and after wards a message comes up saying to turn the power off and on again. When I do it just does the same thing again. i can still view pictures i took before it just won't let me take pictures.

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 26, 2010

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2 Answers

Sony cybershot dsc-w290 after a recent dropping of the camera when we turned it back on we get this message "turn the power off and on again" same thing happens each time.


I'm sorry that the Camera is displaying the error message. "TURN THE POWER OFF AND ON AGAIN" displays on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset. Please follow the below steps to perform a power reset.



·Turn off the camera.
·Remove the battery pack.
·Press and hold the power button for 30 seconds.
·Allow the camera to remain without power for 60 seconds.
·Reinsert the battery pack.
·Turn on the camera.

Also try initializing the Cameraif you're able to access the Menu items on the Camera. The Initialize option will be available underSetup or Main settings Sub Menus.
If the issue persists again, service is required. Please click hear to locate the service center near your area.

Thanks for understanding. Please let me know if your require any clarifications.

Jun 16, 2011 | Cameras

1 Answer

I have a sony cybershot camera dsc w150 and recently when turning on the camera the lens goes in and out 3-4 times and then a message comes on saying to turn off the camera,but it keeps repeating the...


Hi,

If you've recently dropped the camera you may have lens damage that is causing the camera to shut down. If you haven't dropped it, your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera which can prevent the full power of the batteries from flowing into the camera. Try solution before you do anything else:

Step1: Remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper).


Step2: Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and place them back in the camera. This cleaning clears the problem about 90% of the time. If it doesn't work for you, your batteries may need to be replaced.


Step3: Remove the lens from the camera. Put the body cap on the camera, and put the rear lens cap on the back of the lens. Make sure you are in a clean environment.


Step 4: Take the rear cap off the lens and use the blower to blow large pieces of dust off the lens. Go around the entire rear part of the lens with the blower.


Step 5: Dip the swab in the isopropyl alcohol or cleaning solution. You should use only a light amount; the best way to ensure this is to wear light vinyl gloves, like those used by health care providers, and squeeze the swab with your fingers after dipping it in the solution. Gently clean the contacts on the lens with the swab. After you have done so, use the blower on the lens contacts again.

Step 6: Repeat the procedure on the contacts on the camera body.


Step 7: Reattach the lens to the camera and test it to see if the error or focusing problems still exist. If they do, try cleaning the contacts again.


Thank you !!

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Try jiggling the lens. Use compressed air to blow out any grit around the lens barrel. If that doesn't do it, you'll need to get the camera serviced.

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this message comes up if you have dropped your camera. try tapping the device while the message comes up. if that doesn't work then you have to take it to the sony service centre to replace the lens array. it costs about 60$ to replace it.

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since you said you dropped the camera the lenz array might have cracked. try tapping the device while the message appears, if it works then you are a lucky one. in no you have to take it to the service centre to get it done. it costs about (50-60)$

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My nikon coolpix s210 had a "lens error" after several months of use. The tapping of the camera against my hand did not work. Eventually i did use the method of putting my nail under the lens and pulling as I tried turning the camera on. I had to apply a good amount of force and was afraid i would break the camera, but after doing this several times, the lens did click back into place.

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clean off the lens and any other open areas when you dropped it..

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Hi, I researched the Canon site and the E18 message relates to a lens issue. Your lens sounds like it's "jammed" and so the camera is displaying the error message. According to the Canon online support, the error is temporary and should go away the next time you properly turn on the camera. Howevcer, since you say it happens every time, it may be a bigger issue with the lens. There suggestion is to have it inspected by a certified repair person. This is what I got off the Canon site: Issue: Lens will not move and camera may display an E18 or "Lens" error. Solution: Possible solutions for an E18 or Lens Error message PowerShot A410 The "E18" or "Lens" error message indicates an error that involves the lens unit or lens cover. This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera. Solution Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area: * Hold the camera so that your fingers do not touch the lens unit when you are shooting. * Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case. If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred. Good luck. NewMediaMan

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