Question about Lexmark X5270 All-In-One InkJet Printer

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I have a Lexmark 5270 Printer and have downloaded the software onto my HP laptop. When I try and print a document the system says "printing started" but nothing ever prints. The document is held in printing queue. Any ideas to solve this problem? Thanks

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  • cfinley639 Apr 26, 2010

    XP operating system, downloaded a file from online

  • Lexmark
    Lexmark May 11, 2010

    What is the operating system of your computer? What did you use to install the software, the installation cd or the downloaded file online?

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1 Answer

  • Official Brand Answer
  • 3,344 Answers

Try this. Follow the instructions carefully.
First, you have to stop the Print Spooler. To do this:
1. Click on the Windows logo start button.
2. Go to Control Panel
3. Open Administrative Tools
4. Open Services
5. It will pop-up a Services window. Scroll through the list and look for Print Spooler.
6. Double-click on Print Spooler, and click on the Stop button. Click on Ok button. Set the window aside.
Second, you need to clear the print jobs in the Spool folder. To do this:
1. Click on the Windows logo start button.
2. Click on Run and type Spool. Hit Ok.
3. Open Printers folder
4. Delete all the files in the Printers folder. Close the window.
Third, you have to enable the Print Spooler. To do this:
1. Go back to Services window.
2. Double-click on Print Spooler, and click on the Start button. Click on Ok button. Close the Services window. Click on the Windows logo start button. Go to Control Panel and open Printers folder. Refresh the page. That should clear the print queue now. Try printing again. Hope this helps but if you need more assistance, leave a comment and I'll get back to it. Thanks.

Posted on Apr 26, 2010

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