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Massage chairs were first brought to market in 1962 by the Family Inada company. Today, Japan is the largest consumer of massage chairs with some surveys suggesting that over 20% of Japanese households actually own a massage chair. By comparison, massage chair penetration in the US market is estimated to be in the neighborhood of 1%. The current massage chair market is dominated at the top by a three dominant manufacturers: Fujiiryoki, Family Inada, and Panasonic. After the purchase of Sanyo by Panasonic, Panasonic announced plans to eliminate Sanyo as a brand for all current Sanyo consumer products.
Standard massage chairs are more accessible than massage tables. This is very beneficial for the elderly who might have a problem getting on a massage table. Another benefit is that while getting a massage on a chair, you can remain fully clothed. This is beneficial for people who are shy to take off their clothes.
I suggest that you contact Panasonic directly and ask them how you could fix this. Also, you can get in touch with the store you got it from and possibly ask for a new massage chair. Here's Panasonic contact page: http://shop.panasonic.com/support/
are three key components in the design of a massage chair, all set in place to
resemble classic massage techniques.
There is the motor, the nodes and rollers, and a computer assisted adjustability.