Question about Computers & Internet
I have an MSI A6000 laptop using windows 7 premium. Just recently, after installing Camtasia Studio 7, the built in webcam just stopped working. I have tried uninstalling it but it still doesn't work.
Have you tried a roll-back to the previous driver?
Device Manager-> Webcam-> Properties-> Driver tab -> Roll back driver button
Posted on Apr 30, 2010
First download revo uninstaller install revo and then uninstall cam driver and software with revo uninstaller also remove all registry key when it ask for remove.
Then reinstall cam driver ..Then it will work again.
Let me know if you need further assistance.
Thanks for using FixYa.
Posted on Apr 29, 2010
First if the program you installed is not related with the web cam ..just uninstall it ...After that ...(assuming that the webcam worked before in this configuration) go to the C drive in my computer ..program files(probably in 7 you will find 2 folders named like that ) and delete the folder related with the Camtasia studio7 ...
Then , go to device manager ..by right click on my computer icon ..and properties. and there look for the camera in the list ...if you find it but in yellow ,this means that it needs the driver ..right click on it ..and choose update driver ...and follow the wizard (choose to do it automatically )
If the driver is still in the system and wasn't uninstalled ..this will reinstall the camera and will work proper after reboot .
There is the possibility that the camera is disabled...or instal;led with the wrong driver from that program ...so ...in this case you have to reinstall the original driver after you right click on it ..and choose to uninstall.....(refresh after by right click on computer (in device manager Im talking) and choose scan for hardware changes)
In the last case..if you uninstall it and remove any programs with problems ...reinstall it from the diivers disk that came with the laptop ..or let me know to look for the driver again ...
I dont thinkthat it will get to this ...and after you unsinstall that program ...and choose to reinstall the old driver by updating driver on the camera in the list of the device manager ....it will do just fine..
I started to say about being not found in that list ...practically disabled for good...in this case go to Bios settings by pressing F2 on start -up..and there choose the factory optimal defaults ...and save the changes with F10 in the final...This will enable it again ..and windows will try to install it on the reboot ..
I was kinda messy in explanations ...and please take one action at the time ...and if something you do not understand...refer to the part you dont get ..and ask me for guidance ...cause if it worked in this system before(I mean OS) ..it has to work again ...
Posted on Apr 28, 2010
(Make sure there is NO Software OPENED using WEBCAM/Uninstall those Soft wares)
Hope this Make you Better...
[Still problem exist just write What Error Displaying there When Using to make Better Solution]
Thanks For Contacting FixYa..
Posted on Apr 26, 2010
If you do a system restore to a date before installing Camtasia - your drivers and registry will revert back to the old settings.
Try it and repost your findings.
Posted on Apr 26, 2010
There's a possibility that Camtasia Studio 7 interfere with the web cam driver.
You mentioned that you tried uninstalling it, but still does not work. BUT, which one did you uninstall? Is it the Camtasia or the web cam.
Try to uninstall both software, then reinstall the web cam driver only. That will let you know if the Camtasia is giving problem with the web cam.
Thank you and good luck!
Posted on Apr 25, 2010
You will need to contact MSI at the link below and they will provide you with the web cam driver that is needed to use your web cam. The drivers for the A6000 are not available anywhere on the web and the only way to get them is through MSI. Another thing you can do if you don't want to contact MSI is use the original restore CD that came with your laptop and wipe out the harddrive and reinstall the operating system. This will install all of the drivers on your computer.
Posted on Apr 25, 2010
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Posted on Jan 02, 2017
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