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7 Answers

MSI A6000 webcam not working

I have an MSI A6000 laptop using windows 7 premium. Just recently, after installing Camtasia Studio 7, the built in webcam just stopped working. I have tried uninstalling it but it still doesn't work.

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  • 14 more comments 
  • btnngo Apr 25, 2010

    Also, when I open a program like Skype, the webcam still shows up but the little light next to the webcam doesn't turn on and the webcam screen is blank.

  • btnngo Apr 25, 2010

    I uninstalled Camtasia 7 but did not uninstall the webcam driver because I am unable to find it online. I also did a full system restore on my computer yet the webcam still doesn't work. It is detected by my computer as a webcam but fails to turn on. My problem is similar to the one shown here:http://forum.notebookreview.com/showthre... but somehow their webcam started working and mine still doesn't.

  • btnngo Apr 25, 2010

    Alright, so I open up Device Manager. I looked through the list and selected Imaging Devices. Underneath that, it just said USB2.0 camera. I have no idea why it says this, even though it is built-in to the computer. Its just like the mouse and keyboard. It says that the mouse is a Microsoft PS/2 Mouse even though its a touchpad. It says the keyboard is a Standard PS/2 Keyboard. I have no idea what the camera model is.

  • btnngo Apr 25, 2010

    Ok so i did some research on my webcam. MSI claims that the webcam driver is built in to the webcam. I can still press the webcam button to turn it on and off but the video doesnt work. Sometimes, when i turn the webcam on, it says "installing driver software" at the bottom although it comes straight from the webcam. Maybe it isnt a driver problem... but it cant be a physical webcam problem either...

  • btnngo Apr 25, 2010

    this is also a problem similar to mine:http://www.fixya.com/support/t3794484-we...

  • btnngo Apr 26, 2010

    I contacted MSI when it happened and they couldn't find the problem. They said "Uninstall Camtasia." so I did. Then "Do a system restore before you installed Camtasia." and I did that too. Then "Sorry, we cannot figure out the problem" and they hung up.

  • btnngo Apr 26, 2010

    I have done an uninstall of Camtasia. I have done a full system restore. I have turned on and off the webcam button. I have contacted MSI. What should I do now?

  • btnngo Apr 26, 2010

    Since I installed Camtasia Friday, I reverted to the system restore point two weeks ago. The problem still exists though.

  • btnngo Apr 27, 2010


    Task manager:
    ACDaemon.exe
    ArcCon.ac
    ccSvcHst.exe
    csrss.exe
    dwm.exe
    explorer.exe
    firefox.exe
    GrooveMonitor.exe
    jusched.exe
    LMIGuardian.exe
    LogMeInSystray.exe
    MGSysCtrl.exe
    nvvsvc.exe
    openvpntray.exe
    RtHDVCpl.exe
    Skype.exe
    skypePM.exe
    taskhost.exe
    taskmgr.exe
    TosA2dp.exe
    TosBtHid.exe
    TosBtHSP.exe
    TosBtMng.exe
    TosHdpProc.exe
    unsecapp.exe
    winlogon.exe

    Installed programs (Sorted by date installed):
    Mozilla Firefox
    Adobe Flash Player 10 Plugin
    Google Talk Plugin
    Hotspot Shield 1.37
    Microsoft Office Powerpoint Viewer (2007)
    Compatibility Pack for the Office 2007 system
    Java 6 Update 20
    LogMeIn
    Norton Security Suite
    Microsoft live addin
    Microsoft Silverlight
    Windows Live ID Sign In Assistant
    Nvidia Drivers
    Microsoft Office Enterprise 2007
    Skype Web Features
    Skype 4.1
    Microsoft Works
    MSXML 4.0 SP2
    MSXML 4.0 SP2
    Microsoft Visual C++ 2005 ATL Update
    ArcSoft Print Creations
    ArcSoft Magic-i visual effects 2
    ArcSoft Webcam Companion 3
    WinRar Archiver
    Adobe Reader 9.1
    Microsoft Visual C++ 2005 Redistributable
    Acrobat.com
    InterVideo WinDVD 8
    Adobe AIR
    Bluetooth Stack by Toshiba
    BurnRecovery
    MSI Software Install
    RealTek High Definition Audio Driver
    System Control Manager
    Nvidia ForceWare Network Access Manager

    System:
    MSI A6000-030US
    OS - Windows 7 Home Premium - 32 Bit
    Manufacturer - Micro-Star INT'L CO., LTD
    Processor - Intel Core 2 Duo T6600 @ 2.20 GHz
    RAM - 4 GB
    HDMI Widescreen Display
    Wireless LAN b/g/n
    Card Reader
    Numeric Keypad
    Webcam (doesnt say the model)

    I have also tried skype with Magic-i Visual Effects and tried those frame effects but it didnt display anything. Also, the webcam has its own built in driver so there is no disk needed. I don't think it could be a hardware problem though... so I guess that some kind of software is blocking the webcam.


  • btnngo Apr 27, 2010

    Ok, I pressed the button with the webcam picture on the top right of my keyboard and it turns on and off the webcam but doesnt fix my problem. I have disabled it and enabled it. I have uninstalled it an reinstalled the driver. The webcam is detected by skype and my other programs but it just shows a black screen. When I turn the webcam off, it is not detected by skype so it says there is no webcam connected. In skype, the video screen is blank and the light next to the camera on top of my laptop doesnt light up.

  • btnngo Apr 27, 2010

    I uninstalled it and reinstalled it. There is no error when I open skype or webcam companion . it looks like this: skype screenshot:http://rapidshare.com/files/380606253/sc...
    webcam companion screenshot:http://rapidshare.com/files/380606974/sc...
    I just quickly uploaded screenshots (print screen button) to rapidshare.


  • btnngo Apr 27, 2010

    http://rapidshare.com/files/380629281/sc...
    http://rapidshare.com/files/380629417/sc...
    http://rapidshare.com/files/380629509/sc...

    The first and second ones are the Arcsoft Webcam Companion 3.
    Skype doesnt have a dropdown menu.
    The third one is msconfig showing all the startup items.


  • btnngo Apr 28, 2010

    What would happen if I disabled the Nvidia graphics driver, hd audio panel, and system control manager? Wouldnt it be easier just to restart the computer into safe mode and then test the webcam?

  • btnngo Apr 28, 2010

    what does the factory optimal default setting in the bios do?

  • btnngo Apr 29, 2010

    does the factory optimal default setting reset drivers?, also the webcam has a built in driver so when i push the on button on my laptop, it installs the driver.

  • btnngo Apr 30, 2010

    how do i uninstall the driver with revo uninstaller

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7 Answers

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Have you tried a roll-back to the previous driver?
Device Manager-> Webcam-> Properties-> Driver tab -> Roll back driver button

Posted on Apr 30, 2010

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First download revo uninstaller install revo and then uninstall cam driver and software with revo uninstaller also remove all registry key when it ask for remove.
click here
Then reinstall cam driver ..Then it will work again.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Apr 29, 2010

  • Click here
    Click on above link and download revo unistaller .
    Then install it in your computer then open revo then select your cam driver and software utility in revo then click on remove then it ask for delete regstry keys delete all keys then reinstall cam driver and software then it will work fine.
    Let me know if you need further assistance.
    Thanks for using FixYa

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First if the program you installed is not related with the web cam ..just uninstall it ...After that ...(assuming that the webcam worked before in this configuration) go to the C drive in my computer ..program files(probably in 7 you will find 2 folders named like that ) and delete the folder related with the Camtasia studio7 ...
Then , go to device manager ..by right click on my computer icon ..and properties. and there look for the camera in the list ...if you find it but in yellow ,this means that it needs the driver ..right click on it ..and choose update driver ...and follow the wizard (choose to do it automatically )
If the driver is still in the system and wasn't uninstalled ..this will reinstall the camera and will work proper after reboot .
There is the possibility that the camera is disabled...or instal;led with the wrong driver from that program ...so ...in this case you have to reinstall the original driver after you right click on it ..and choose to uninstall.....(refresh after by right click on computer (in device manager Im talking) and choose scan for hardware changes)
In the last case..if you uninstall it and remove any programs with problems ...reinstall it from the diivers disk that came with the laptop ..or let me know to look for the driver again ...
I dont thinkthat it will get to this ...and after you unsinstall that program ...and choose to reinstall the old driver by updating driver on the camera in the list of the device manager ....it will do just fine..
I started to say about being not found in that list ...practically disabled for good...in this case go to Bios settings by pressing F2 on start -up..and there choose the factory optimal defaults ...and save the changes with F10 in the final...This will enable it again ..and windows will try to install it on the reboot ..
I was kinda messy in explanations ...and please take one action at the time ...and if something you do not understand...refer to the part you dont get ..and ask me for guidance ...cause if it worked in this system before(I mean OS) ..it has to work again ...

Posted on Apr 28, 2010

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  • Contributor
  • 1,070 Answers

Hello Friend,

  • Make Sure There is Not Shared/Clashed your Hardware(Web Camera) with Another Software ...
  • Make Sure Your Webcam Properly Configured with your Software
  • Check Camera is Still Working by any Other Software OR with Any Messenger Video Service.
You have to Do Following
  1. Restore your PC to Previous Date(If you Using XP Go to START>All PROGRAMS>ACCESSORIES>SYSTEM TOOLS>SYSTEM RESTORE)
  2. Install Software again

(Make sure there is NO Software OPENED using WEBCAM/Uninstall those Soft wares)


Hope this Make you Better...
[Still problem exist just write What Error Displaying there When Using to make Better Solution]
Thanks For Contacting FixYa..

Posted on Apr 26, 2010

  • 6 more comments 
  • shafi
    shafi Apr 26, 2010

    Still Problem Exist..Go to


    • DEVICE MANAGER

    • IMAGING DEVICES

    • and Expand by pressing Plus

    • Find Out Camera Name

    • Right Click and Uninstall it

    • Restart PC

    • Go to DEVICE MANAGER

    • Just Click on Imaging Device

    • Go to ACTION

    • click on SCAN FOR HARDWARE CHANGES

    • New Hardware Automatically Detect

    • Put Driver CD if Asked

    • and Install Camera Driver

    • You are Ready to Use..

    Keep Using..You may feel Free Contact Me.....Thanks for Contacting FixYa..

  • shafi
    shafi Apr 27, 2010

    webcam does not work?
    A: You must press a button on the upper right side of the laptop, near the power button. This will turn it on.(Check this Button)


    Go To Skype(To Check Video/Webcam)


    To Configure Video(Skype)


    • Go to TOOLS

    • Go to OPTIONS

    • Go to VIDEO SETTINGS

    • You will See at Right Side SELECT WEBCAM(Choose your Webcam model Installed on System from there)

    • Now you can See you On in a Small Window below to it

    • Click on SAVE

    Still problem Go to DEVICE MANAGER>Right Click on WEBCAM()In Imaging Device>DISABLE it>Reboot PC>Go to Device Manager again>Right Click and ENABLE it


    Note:To go Device manager RUN enter -C:\Windows\System32\devmgmt.msc
    Still have Problem by Right Clicking just Uninstall it then do as said in previous post to install again...


    Reply me reesult


  • shafi
    shafi Apr 27, 2010

    Software Details
    In above stated Installed programs Skype,ArcSoft Magic-i visual effects 2

    ArcSoft Webcam Companion 3 are Seems
    to be Webcam
    Related Soft wares...

    Google plug in /Java sometimes uses Camera
    feature in Web browser video Chat..



    • ArcSoft Magic-i Visual Effects 2 is a smart and
      simple webcam application

    • ArcSoft WebCam Companion™ 3
      offers a broad range of applications designed and optimized for your webcam.

    Keep using




  • shafi
    shafi Apr 27, 2010

    If you Turn off cam button it will not work in Skype too.Just Uninstall the Softwares i mentioned in Last Post ... Restart PC....Then Check it..


    if its only Software Problem,it should be cleared by doing any of above Steps.....


    If there is any error Displaying when trying to open Cam..??!....


    Keep better Using............

  • shafi
    shafi Apr 27, 2010

    This seems to be


    • Cam is Not Properly Configured/NOT Selected in Settings

    • OR Cam is Still sharing with other Program

    • OR Cam Damaged

    If you are checking Cam Make sure there is not Running another program Using Cam..
    Check Cam Lense...Near by cam Lense..




    1. To check Click here

    2. To check Click here

    Feel free Contact...Thanks for Contacting....

  • shafi
    shafi Apr 27, 2010

    To ensure There is no Other Program Running on Booting....


    Click Start


    Type Like this






    Disable ALL




    ReStart PC.....Then Check as said in Previous Post.....Hope you did...

  • shafi
    shafi Apr 27, 2010

    First you have to MAKE sure that the Cam button is ON before you Check in Settings ....


    Just Disable all in System Configuration Window as i Said above..Restart... then Check again Camera Window OR in Settings by opening Skype/Cam Software....
    You will Surely Solve your Problem if its problem with Software itself....


    Repeat above Steps one by on again....




    OR if you have another cam / From a Friend Plug in it Check by installing Driver to Know/Ensure Hardware Problem....(After Installing Cam you can Configure it as i Said in Skype Configure Window)


    You will be Solved.....

  • shafi
    shafi Apr 28, 2010

    Don't be in panic if you do as i said...you can go back to previous stage as very simply....

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If you do a system restore to a date before installing Camtasia - your drivers and registry will revert back to the old settings.
Try it and repost your findings.

Thanks!!

Posted on Apr 26, 2010

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There's a possibility that Camtasia Studio 7 interfere with the web cam driver.

You mentioned that you tried uninstalling it, but still does not work. BUT, which one did you uninstall? Is it the Camtasia or the web cam.

Try to uninstall both software, then reinstall the web cam driver only. That will let you know if the Camtasia is giving problem with the web cam.

Thank you and good luck!

Posted on Apr 25, 2010

  • 2 more comments 
  • Melvin Ramos
    Melvin Ramos Apr 25, 2010

    Can you give me the model number of the built-in webcam? The model should show up under the Device Manager. I'll try to look for the driver.

    Thank you!


  • Melvin Ramos
    Melvin Ramos Apr 25, 2010

    Let me check if I can get an info about imaging devices. I let you know if I find something.

    Thanks!


  • Melvin Ramos
    Melvin Ramos Apr 25, 2010

    I tried searching for an available driver, but I couldn't find a related driver for MSI A6000.

    I believe that you may need to verify the model number of the web cam for the specific model of your computer, then let me know.

    Thanks!


  • Melvin Ramos
    Melvin Ramos Apr 25, 2010

    I see, but I could not think of that the Camtasia could possible mess up web cam that will result into a hardware defect.

    Can you verify with the manufacturer to see if they have an existing issue that is related to this?

    Thank you!


×

You will need to contact MSI at the link below and they will provide you with the web cam driver that is needed to use your web cam. The drivers for the A6000 are not available anywhere on the web and the only way to get them is through MSI. Another thing you can do if you don't want to contact MSI is use the original restore CD that came with your laptop and wipe out the harddrive and reinstall the operating system. This will install all of the drivers on your computer.

http://service.msicomputer.com/msi_user/rmaform_p.aspx

Posted on Apr 25, 2010

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