Question about HP Deskjet F2180 All-In-One InkJet Printer

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Pushing scanner button does nothing, and using software to scan results in a "no scanner" connected error message, even though it is connected and prints just fine.

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Is it connected by a USB cable? Try a new data cable and swapping ports. If you have it connected to a print server or USB hub, try a direct connection. Scanners require bi-directional communication with the computer and are more likely to fail to respond to a problem that blocks the signal than the printer. Does the scanner light move and make the usual warm up sounds? Do you have the full software installed or a basic driver from the OS? Do you have the latest software installed?

Disconnect the power cord from both the unit and the wall outlet and the USB cable from both the computer and the printer. Wait at least 10 seconds before reconnecting (resets the all-in-one). Repeat the USB cable removal with the computer and the printer on. Reboot the computer (in case something is locking the scanner in memory).

Check if the scanner shows up as an imaging device. Click My Computer (in some versions of windows), Properties. Click the Device Manager tab. Open Imaging Device. Highlight the all-in-one and click Remove. Try scanning again. (This can be found through the control panel on other versions of Windows.)

I hope this helps.

Cindy Wells

I hope this helps.

Posted on Apr 25, 2010

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

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You will need to install the software that came with the printer on the computer that it is connected to. The software will then run on the computer and "listen" for a command when you press the scan button. What is the make/model of your printer?

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My Kodak ESP 3 Won't Scan


Did you install the full software driver for the all-in-one? The drivers are here: http://www.kodak.com/global/mul/service/downloads/DownloadLookup.jhtml?pq-path=9103/12666/12667&product=EKN034524

Next try a new USB cable and plugging the unit into a different port. If you use a print server or USB hub, try connecting directly to the computer. Scanners need bi-directional communication with the computer and thus are likely to have issues even if the printer doesn't.

Can the scanning software on the computer initiate the scan? (That is in the full software package. Alternatively Vista came with Paint and File> Import from Camera or Scanner > New Scan.)

I hope this helps.

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You need to have the scanning software running first, I use Picaso that comes with some windows.. You open the scan software and tell it what you are scanning and if it sees the scanner you can scan from the computer. If the software doesn't open when you press the scan button you may not have compatible software on your computer.

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http://www.hamrick.com

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hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

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When the program has the error, there's a button so you can show it where DPE is. Click the button
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Then I could scan to pdf. When I upgraded to Leopard, I reinstalled my HP software, even though HP says it isn't totally compatible with leopard.

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It could be the software drivers. Do you get an error light on the printer or and error message on the pc? Uninstall the software and drivers completely. Reinstall drivers.

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