I've not used my Zen for a while, but i've had it less than a year. I went to charge it the other night and nothing happened. I thought the problem might be my plug so i went to charge it through the computer and again nothing. I came on to this website and it recommended a charge of over 12-14 hours and so once again I plugged the ****** in for a long haul charge. About midday today, I switched it on and everything started to load up, however the battery indicator was still down on red so I left it switched on and plugged in. i've just come to unplug it and switch it on and the thing appears to be dead again! All I get when I try to switch it on is 5 short flashes of blue light if you look at the top of the product. Which is all i've got out of it every time i've charged it up for the last few days.
PLEASE HELP ME!
This happened to mine, and all I had to do was update the firmware on your computer and then plug the Zen into your computer to upload the update. Plug it into the wall adapter at the same time. It will update the program and charge it. I haven't had any trouble ever since.
Sounds like your rechargable battery is done for. You can get a new one at newzenbattery.com and open your player yourself extremely easily by just watching a video or reading how to do it. No damage is done or anything and this seems like an easy fix.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The rapid-blinking blue light means that the Zen's battery is too drained to allow the player to turn on.
It can take 24 hours or more to completely recharge the Zen using USB. If you see the blue light blinking slowly when you plug it in, then the player is charging, and you will have to wait for it to finish charging.
If, after leaving the Zen to charge for more than a day, it still does not turn on, then the battery may be defective and not able to be charged anymore. The battery will have to be replaced.
Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact!
I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!
had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging. posted on Feb 25, 2009
you have windows set to do automatic updates, you most likely had a
windows update installed that caused this conflict with Win Media
Player 11. No fix has been posted by Microsoft yet, so the only
workaround is to Uninstall/Rollback Windows Media Player 11. Goto
<Control Panel<Add/Remove Programs and remove Windows Media
Player 11. Follow prompts, restart computer when prompted to. Also
uninstall Windows Media Player 11 Runtime application following same
This will roll your Windows Media Player back to version 10 or 9,
whichever you had installed prior to version 11. You will need to
re-configure Windows Media Player again.
Your Zen should now be recognized by WMP and Creative software. You
probably need to upgrade your firmware at this point, follow the
instructions on upgrading your firmware, and you should be good to go.
This is a windows problem, not a creative problem. Dont blame Creative
for the screwed up hotfixes that Microsoft puts out on a regular basi
unfortunately,the best solution is to send it back to creative for them to check it out. this sometimes happens when the player has been unused for too long and battery "under charges", which there is a solution.but seeing as u used it under normal conditions,that cant be the problem