Question about Kenmore 24 in. 16352 / 16354 / 16359 Built-in Dishwasher

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Soap dispenser cover will not open when in wash mode

Kenmore diswasher, model #665.16354300 Soap dispenser will not open when washing dishes in any wash mode. How do you fix it? Does this part have to be replaced? How do you get the part off?

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  • 949 Answers

First be sure nothing is blocking the dispenser from opening like the rack broken or an attachment to the rack out of place. If this is all good then clean good around the latch for the door, make sure soap or anything else is not causing it to stick. If all this is good you will need to replace the dispenser.

The part number for the dispenser is 9744543.

To replace it you will need to turn the power off and open the door of the dishwasher, remove all the screws that are on the inner liner on top and the 2 sides. This will allow the the inner door panel to separate from the outer door panel. You should be able to see the screws on the back side of the dispenser from there, 6 total. If the coil (the piece the wires hook to) is melted then I would suggest replacing the control board in the console at the same time as the dispenser, this would be a very rare occurrence but if it is melted it could have caused damage to the control.

Let me know if this helps

Posted on Apr 25, 2010

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Posted on Jan 02, 2017

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blueextc3221
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SOURCE: Kenmore Elite 665-16959000 dishwasher - soap door

It appears your dispenser wax switch has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 30, 2010

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Hi there,

Well you can please follow the below steps -
1. Remove any dishes in the dishwasher. Unhook the dishwasher's dish trays or racks from their tracks, and set aside. Empty the soap dispenser if it contains unused soap that failed to dispense. Use a wet rag to wipe down the interior of the dishwasher, as well as the inside of the dispenser.
 
2. Close the dispenser, and shut the dishwasher door. Turn the dishwasher on to a manual setting, then stop it and open the appliance. Check to see if the dispenser is open. If it is, continue to Step 2. If the dispenser is closed, skip to Step 4.

3. Switch dishwasher soap. Some dishwasher dispensers have difficulty with dry or liquid dishwashing soap, depending on the make and model of your dishwasher. Incompatibilities typically result in the dispenser sticking shut, which explains why the dispenser opens when empty. Switch to liquid soap if you are using dry powder soap, or vice versa.

4. Check the dishwasher soap dispenser's spring. The spring is located behind the dispenser top's hinge. Consult your dishwasher's original manufacturer's manual or user guide to find a replacement spring. Pop the old spring out with a screwdriver, and replace with a new spring. This should resolve any issues related to the dispenser failing to open.
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Good Luck!!

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