Question about Jenn-Air JCD2389G Side by Side Refrigerator

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I have a Jenn-Air JCD2389G Side by Side Refrigerator. The bottom of the freezer keeps things frozen, though the top of freezer & refrigerator remain mild to warm. There is not an excessive amount of goods at the bottom of the freezer. How do I increase the chill?

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It sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem

Posted on Jun 03, 2010

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Check to see if the evaporator fan behind the freezer wall (remove wall) is running. If it isnt the air will not flow properly in the unit. Replace the fan motor and it will fix it.

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open the back wall (the bottom one)

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Couple things to check first is that your evaporator fan motor is running, located in the back of your freezer. open the door and listen for the fan some work on the door switch make sure you depress the switch to check it. If the fan is not running more than likely you need a new fan. The second thing is just look at the back of the freezer compartment and look for a layer of heavey frost if there is heavey frost then your defrost is not working, will need to manually defrost and probably replace the defrost terminator part of the heater assymbly

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