Question about GE (PSS26MSRSS) Side by Side Refrigerator

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My 4 month old GE side by side refrigerator freezer made too many ice cubes then the ice crusher and despenser stopped working. Now there is a build up of ice at the top of the freezer. What do I do?

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The unit is under warranty. You should not do anything but call for service immediately.

You can schedule warranty service here:

http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

You can also call them at this number:

Prefer to schedule service by phone? Call 1-800-432-2737

Anything else I would tell you except unplug the unit and manually defrost the unit with a fan would void your warranty.

I would not even recommend doing a manual defrost so that the repair tech could see the actual symptoms.

Thanks for using FixYa,

Kelly


Posted on Apr 25, 2010

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Posted on Jan 02, 2017

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Try and access the ice dispenser assembly and check from where the water is leaking. You would need to disassemble the ice dispenser and ice maker to check this. The ice dispenser is located in the upper portion of the freezer compartment. This assembly stores ice made by the icemaker and dispenses ice on demand from the door dispenser target switch.
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Most likely nothing broken. Just pull out the ice bucket. You will see a metal rod along the bottom area that protrudes into a hole in the back of the freezer. That gizmo has to move up and down freely to set the crusher / cube arm in the correct position. You should be able to move it up and down with your finger. If not, it may be frozen, or have a bad solenoid.

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1 Answer

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I also have the same model as you. My problem with the ice maker has been build-up of ice under the cube pan which holds the crusher and cubes. ( I pulled the pan out and cleaned up the ice, pushed and re-seated the pan against the back of the freezer where it connects into the crusher motor). In a day or 2 it was working fine again. I got this problem because my son was pullying the pan out and emptying all the ice-cubes into his cooler for his bottles of water and soda., He was not pushing the pan back far enough to seat into the motor of the crusher and this left room for the ice to accumulate under the pan and pushing it forward away from the crusher motor which makes a loud noise when the pan is not seated correctly. There is another problem I had because the freezer was opened to often. The door dispenser became warm and the crushed ice accumulated in the dispenser and froze there, so if I opened the door, ice-cubes would fall out of the pan all over the floor. Also check the back of the pan where the crusher connects to the motor, mine was full of frozen moisture turned to ice which kept the crusher from seating properly. If this is not your problem then I would call a repairman as doing it yourself can be expensive because you may buy a part and then find out the old one was ok and it still doesn't work. Ice maker parts are very expensive .If you are positive that you know what is wrong then by all means fix-it. Also check your frozen food if it is frozen solid or soft, you may have a completely different problem than the ice-maker. Hope I helped some.
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