Question about Epson Stylus CX6400 All-In-One InkJet Printer

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Epson Stylus CX6400 Error Message

"Printer error - See your documentation and call service if necessary" message has appeared. Followed minimal instructions in User Manual and Reference Guide but no success. Any other ideas?

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: my epson stylus cx6400 says printer error check

I had the same problem and this worked.

  1. Turn OFF the printer.
  2. Press B/W + Color + Stop button together and hold
  3. Press Power ON button and hold (4 buttons on hold now and don’t release the buttons until you see the light indicator is blinking. A message will be displayed on the LCD)
  4. Release all buttons.
  5. Press the Color button once
  6. Turn OFF the printer.
  7. Turn ON the printer and the protection counter should be resetted


Posted on May 05, 2010

  • 357 Answers

SOURCE: Initial Charge message not seen

Sounds as though the printer is defective.
Call or email Epson Tech Support.

Posted on Feb 16, 2009

  • 2692 Answers

SOURCE: Model Epson Stylus CX6400 Had several years but

Link to documentation and manuals:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=25723&infoType=Overview

Posted on Feb 27, 2009

  • 2385 Answers

SOURCE: EPSON STYLUS CX6400 Error Message Reads...... "Printer

you can find the manual here
http://files.support.epson.com/pdf/cx64__/cx64__qr.pdf

Posted on Nov 05, 2010

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1 Answer

When I turn on my Epson stylus CX6400, it has the message "error-Printer error-See your documentation and call service if necessary." The only thing the documentation manual says about this error is to...


Do you have any other indicators such as flashing lights or similar?

My guess is that it MIGHT be a "service required" error meaning the waste pads are full in which case this guide may help..

There's a reset sequence you can follow near the end of the article which I'd try... If that solves it then you'll need to deal with the waste pads.. If not, you'll know it's something else and can report back..

Feb 23, 2010 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Printer not printing. Error message reads see your documentation may need service


If that's the only error message that you are receiving, I would recommend removing and re-installing the printer software.

May 26, 2009 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Printer reads-"Printer error-see your documentation"... no clue as to what to do.


pull the plug and unplug it again..or load and unload your cartridge..,or change the cartridge you using...maybe the printer don't recognize the printhead..

May 12, 2009 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Error light on


try this site and follow it along

http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098358&LG=1&TP=NoviceCase&Q1-1-1886170412=1886170410&FI=1&firstQuestionID=Q1-1-1886170412&firstAnswerID=1886170410&category=allinone&model=cx64__&displaymodel=Epson+Stylus+CX6400&referralmodel=Stylus-CX6400&pid=C11C545001

its their support link

Apr 26, 2009 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

Initial Charge message not seen


Sounds as though the printer is defective.
Call or email Epson Tech Support.

Feb 14, 2009 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Not workin'


I assume you've checked and done all the basic things like a power down and power up reset and checked to make sure all the ink cartdridges are properly installed and seated.

The user manual discusses your error message and suggests you do the following: Open the scanner unit to make sure any tape securing the ink cartridge holder has been removed; close the scanner unit/ press the ON button to turn off the CX6400, then turn it back on . If the error message still appears, contact your epson dealer or Epson tech support. If so,then you may want to get direct support and information from Epson at this website : http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098358&LG=1&TP=NoviceCase&Q1-1-1886170412=1886170410&FI=1&firstQuestionID=Q1-1-1886170412&firstAnswerID=1886170410&category=allinone&model=cx64__&displaymodel=Epson+Stylus+CX6400&referralmodel=Stylus-CX6400&restart=yes


Technical Support line_dkblue.gif spacer.gif United States Phone Number:
(562)276-4382
Hours: Mon.- Fri. spacer.gif 6AM-6PM (PT) Canada Phone Number:
(905)709-3839 Hours: Mon.- Fri. spacer.gif 6AM-6PM (PT)

Sep 23, 2008 | Epson Stylus CX6400 All-In-One InkJet...

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