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Are you running Windows Vista? if so, you are out of luck - not compatible. This company is out of business - if it doesn't work just by plugging it into computer, then take it back to Wal-Mart immediately
I can help! The mp3 player's are only built by standard specifications and they are only built to work with 2gb sd cards at the max. so i suggest using the 2gb sd card or buying an mp3 with more memory space.
I had a problem with my ilo trying to get it to recognize and i finally switched my cord that i was hooking my mp3 up to my computer with. I dont know what other cords you have, but i used the cord from my husbands Creative brand mp3 player and it worked. I open it with the E drive file in the my computer link. From there, it'll say ilo and that will allow you to access it on your computer. Windows media also recognizes the ilo.
I hope this was helpful!