Question about Zojirushi NH-VBC18 10-Cup Rice Cooker

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The rice dries out in the "keep warm" mode

My rice cooker is about 4 years old and in the the last 4 months, the top of the rice completely dries out when left in the "keep warm" mode while water seems to collect in the bottom of the pot. I can no longer keep the rice warm otherwise I have to throw the whole pot of rice out. I can't figure out what is causing this to happen and really want to try to fix it.

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You have a strange problem. I use my rice cooker often and the only thing that I can think of that may be casing your problem is if the steam vent is clogged. A clogged vent would cause the steam to condense and run to the bottom.

With the machine empty of food, you could try pouring hot water through the vent to see if this clears any clogs. If it does not, it could be other problems that I can tell you will cost more money to fix than to replace with a new Rice cooker.

Good Luck.

Posted on Apr 25, 2010

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Posted on Jan 02, 2017

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I just bought a rice cooker at a garage sale. It had no instruction manual


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Wash rice to get rid of excess starch and put in pan. Then add the same amount of water as rice (2 cups water to 2 cups rice etc.) then shut lid and switch on and leave it.
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There is a sensor that regulates how hot the cooker gets and shuts it down to the warm setting when it senses that the heat is too high...meaning that all the water has cooked off....my guess is that the sensor failed and as far as I know it is not replaceable.

Here is a tip that I wrote about rice cookers and the amount of rice and water needed...

How much Rice and Water go in the Cooker

http://www.fixya.com/support/r5396567-much_rice_water_go_in_cooker

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Instructions quoted from the Durabrand Rice Cooker model HRC 18G manual...... 1 cup of uncooked rice rice will make about 2 cups of cooked rice. Add rice to the inner pot. Maximum four cups uncooked rice for the model. Many varieties of rice can be used including basmati, wild rice, arborio risotto, saffron rice and long grain rice. Whole grains, such as barley can also be prepared with the rice cooker, follow instructions on the package.

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Hope this helps, its quoted right out of the manual I have for my cooker

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Jun 29, 2008 | Zojirushi NH-VBC18 10-Cup Rice Cooker

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I know this thread is old but after much research and trying all the crazy theories on sanitizing the rice cooker I have solved the problem and it should work for you too. EVERY person I've shared this with has reported the same results, rice that keeps for up to a week, nice and hot in the rice cooker as it ALWAYS has, the way you remember when you were a kid.

The problem lies not with the cooker itself but in the water you're using. Yes as simple as that. Let me give you a brief overview. You probably don't know but the tap water you're using most likely is treated with a compound called chloramine. The problem is this compound is also subject to a biological process called nitrification which in turn leads to an accelerated biological process in your rice cooker. This is a very high level explanation and there is much more detailed scientific explanations of the process and issues that are exacerbated by the pipes in your house and at the plant. I will not cover all the technical aspects but if you're wondering why this didn't happen before it's mainly because water was treated with chlorine before, not chloramine.

The bottom line is this. Rinse and cook your rice using ONLY bottled spring water, check the label. If it indicates the bottled water you're using is from municipal sources, call the manufacturer to make sure there is no chloramine. If you do this you will be so relieved and happy, I'll be happy knowing I saved you the frustration and brought rice peace to your life.

Forget about all the special cleaning procedures or equipment testing, I too thought there was something wrong with my fuzzy logic cooker...NOT!!!
If you want more in depth information about chloriminated water you can join my Facebook page and read/discuss it: https://www.facebook.com/pages/Chloramines-and-You/339649646128698

Mar 10, 2008 | Zojirushi NH-VBC18 10-Cup Rice Cooker

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