Visit the Microsoft hardware support page
http://www.microsoft.com/hardware/download/download.aspx?category=ICE&type=LifeCam&sku=68A-00001
Fill in the details and click 'GO'
Click on the link:-
"Microsoft LifeCam Readme and Troubleshooting Information"
You can contact to customer support from here too
All the information you require should be found here, Including the latest software and Customer Support
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