Question about Office Equipment & Supplies
I looked at your profile and it shows 2 entries for a printer problem. " By eversrenee on Apr 25, 2010 " " Paper was stuck. Removed half of the sheet. Went in the back of HP Officejet 7310 to remove other half. All hell broke loose after that. Error keeps flashing on and off on and off. Auto answer keeps blinking on and office, exclamation mark, on & off and Print on and off. Don't know what to do. Not computer literate sort of speaking and I just had brain surgery. Can't do too much, and have terrible headache. Is there a way you can slowly walk me through without your losing your patience?? Renee Evers. This solution was posted. "FLOWO THE STEPS 1. 1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis. 2. Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray. 3. Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper. 4. Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine. 5. Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine. 6. Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam. 7. Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch." Is this what you are speaking about? If you paid for this service twice and do not feel you got the service you wanted, make sure you contact customer service. As a clarification, none of the underlined items in this solution are links. If you would like more help, please reply.
Posted on Apr 25, 2010
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