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I have had an email address for years (, but on April 20th I was fooling around online and started what I thought would be an additional new hotmail account ''''. ( I had previously had a ''rocketmail'' account that could be accessed independently. )  I did not intend for this to replace my formal email address, but I cannot figure out how to restore the original. This is a potential disaster! Can you help me!

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  • ckdi May 01, 2010

    I did as you said, went to the qwest site, but there is no way to login.  Instead, in bright red, it simply states "your membership is not allowed to use this service."  

    I have no idea what that means.  We get phone, internet, wifi in a bundle from qwest.  Any more ideas?



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For some reasons you may want to restore your account. The most common problems deal with synchronization issues. Keep in mind that your emails in the Local Folders as well as your Security Settings will be deleted. It will not affect the status of your subscription.

1- Sign out and close the MSN Software

2-Double-click on the butterfly icon on your desktop as if you wanted to resign in. If it tries to automatically sign in click on Cancel

3- Press Ctrl + **** + F11, the following message will pop -up:
I have had an email address for years - addressbook.gif

4- Click on Remove Account and go through the steps to reset it as if you just discovered MSN.

Your webabsed data will be synchronized again and as a result, the potential synchronization problems you experienced will be removed.
If your error is still present, you will have to uninstall the MSN Software

Posted on May 01, 2010

  • Mark Joseph Morales May 01, 2010

    The step 3 has been mutilated. It's supposed to be: Press Ctrl+Shift+F11, and then a message will pop up that let's you choose between "Remove Account" and "Cancel"


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Are you using the msn premium link to sign in to your Q mail? Can you post the error you are getting?

Try to login through
Click the "E-Mail Accounts"
Login using your full email address.

Let me know what happens.

Posted on Apr 30, 2010



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